Blackboard Collaborate Web Conferencing – Hosted US-SAS Service Maintenance Notification

Maintenance Notification:

We are pleased to be releasing the following two maintenance updates, Blackboard Collaborate Web Conferencing 12.6 and SAS 6.0.4, during our scheduled maintenance windows.

SAS 6.0.4

CA-SAS and US-SAS: Thursday, February 6, 2014 from 02:00 US Eastern (GMT -5) until Thursday, February 6, 2014 at 06:00 US Eastern (GMT-5).

EU-SAS: Thursday, February 6, 2014 from 18:00 US Eastern (GMT -5) until Thursday, February 6, 2014 at 00:00 US Eastern (GMT-5).

Web Conferencing 12.6

CA-SAS and US-SAS: Saturday, February 8, 2014 from 22:00 US Eastern (GMT -5) until Sunday, February 9, 2014 at 06:00 US Eastern (GMT-5).

EU-SAS: Thursday, February 13, 2014 from 02:00 US Eastern (GMT -5) until Thursday, February 13, 2014 at 06:00 US Eastern (GMT-5).

What is included in these releases?

SAS 6.0.4 is a maintenance release and addresses the following reported issues.

Resolved Issues

• When attempting to join unavailable sessions, the “Session Unavailable” message was not displayed. Instead, users were prompted to enter a password, this issue has now been resolved.
• Incorrect file count values being displayed in the SAS has been resolved
• Internet Explorer 11 users will no longer see the “Get Required Software” page when accessing a Web Conferencing session with Java installed.

Please review our updated SAS known issues list on February 6, 2014 for complete details.

Blackboard Collaborate web conferencing 12.6 is a maintenance release and addresses the following reported issues.

Resolved Issues

• High definition cameras are now properly recognized as devices.
• Issue with Clip Art images not loading into library has been resolved.
• Improvements made to Application Sharing performance.
• Exception error dialogs are no longer issued when closing a session.
• Participants can no longer continue chatting privately when their Chat permission is removed after they started chatting.
• Users are now able to switch to video cameras with the same device name.
• Edit menu options are no longer disabled when working with Whiteboard objects.
• The system now provides error codes (numbers) for Integrated Telephony issues.
• The Whiteboard Screen Capture tool now properly pastes images to the Whiteboard.
• Resolved issue with loss of focus when entering Chat messages while a Web Tour was underway.
• “Hide names in recordings” option now functions properly after erasing a recording and starting a new one.
• Improved Chat auto-scrolling when user moves between rooms.
• Resolved issues with the Record button causing intermittent Video display problems.
• Whiteboard navigation buttons are no longer disabled when a session is launched with pre-loaded files.
• Resolved Whiteboard syncing issues on mobile devices.
• The correct icons for Telephony are now displayed.
• A number of issues with translations have been corrected.

Please review our web conferencing product release notes and updated known issues list on February 6, 2014 for complete details.

How will users access the Blackboard Collaborate 12.6 release?

Your users will automatically download the new version the first time they join one of your Blackboard Collaborate 12.6 web conferencing sessions. The download is approximately 8 MB, so be sure to notify your users of this update.

Where can I get more information about Web Conferencing 12.6?

Blackboard Collaborate has the following resources available:

• View release notes, along with known issues and additional product notifications.
• Explore our On-Demand Learning Center for self-help user guides and recordings.
• Please refer to the US-SAS Hosted Web Conferencing Status Page for the most up to date status of our system.
• Please refer to knowledge base article 3072 for more information on the Blackboard Collaborate notification process.

Important note – Blackboard Collaborate has created a new KBA for Blackboard Collaborate – Web Conferencing Notification – Hosted CA-SAS. If you are hosted on CA-SAS we recommend you subscribe to KBA article 3194.

If you have any questions or concerns, please contact Blackboard Collaborate Technical Support through our support portal at http://ift.tt/1aluFxK. 

To unsubscribe to these notifications: If you have an account on the Blackboard Collaborate support portal, login at: http://ift.tt/1aluFxK Then manage your subscriptions at: ‘My Support’ tab > ‘My Subscriptions’. If you do not have a login to our support portal, send a message to: bbcollabsupport-unsubscribe@blackboard.com with the subject title “Unsubscribe”. Please allow 1-2 business days to process.