You already know that if you run into an access problem with a Library resource, you can use the blue “Access Problems?” button (when available) or just use the eResources Help Form to report the problem.
But to help paint a clearer picture of the problem, you can also cut & paste the URL from your browser when using the ejournal Portal (the ejournal A-Z list), Citation Linker (360 Link) or Summon. Any URL that begins http://gw2jh3xr2c.search.serialssolutions.com or http://ubc.summon.serialssolutions.com is a Permanent URL (PURL).
By sending a PURL along, we can see the same screen you saw. Neat, huh?