There is a problem with the DocDel system due to a recent upgrade. Users new to the system (i.e. those who have not placed a previous request ) are encountering an error when they try to order a book from UBCO. The message says:
“Add request failed: There was an Internal Error. Please contact the service provider. Please inform Systems Division. Back to catalogue”
Systems and ILL are working on this. In the meantime, if you get a patron at the desk who needs to DocDel an item, you can phone Liz in ILL at 2-6596 and she can manually add the patron’s record to the database so that they can place the DocDel request.
Thanks to Paul for troubleshooting this.
