August 31st, 2007 by Ellen George | Comments Off on VPN problems
If people report being unable to access RefWorks with the VPN, or ask for the group code (which may be because of VPN issues) Tom has asked if we could ask people to link to http://www.library.ubc.ca/cgi-bin/ipaddress.pl
to test how they are accessing our resources from off-campus. If they’re coming in through VPN, they’ll be in the 142.103 network.
If we can establish that users are getting turned away when accessing the service using VPN, then we will contact the Refworks people to give them the specific IP address that had problems. If it looks like VPN is disconnecting people without warning, that’s an ITServices problem.
August 23rd, 2007 by | Comments Off on Rare Books and Special Collections, UBC Library, reopens on September 18, 2007
Rare Books and Special Collections (RBSC) at UBC Library’s Irving K. Barber Learning Centre has been closed since August 3, 2007 to allow for the joining of phases one and two of the building. Due to construction-related factors, the job is now scheduled for completion on Friday, September 14. RBSC will reopen on Tuesday, September 18. Communication with RBSC may be difficult on Monday, September 17 since we will be moving computers and other equipment. RBSC will not be open for Saturday service on September 8 and 15. Staff will not be able to provide public service in person or public access to collections until September 18 as the RBSC reading room is at the centre of construction. However, reference and information help via e-mail (email@example.com) and telephone (604-822-8208) is available.
The Library regrets any inconvenience that this closure may cause.
August 16th, 2007 by | Comments Off on New Group Code
Please note that the UBC Library Group Code has been changed. The Group Code is changed from time to time (at least once a year) for security reasons.
The group code allows off-campus users to access RefWorks and Write-N-Cite without authenticating through a VPN or proxy service. Access the new Group Code and enter your library barcode and pin.