If people report being unable to access RefWorks with the VPN, or ask for the group code (which may be because of VPN issues) Tom has asked if we could ask people to link to http://www.library.ubc.ca/cgi-bin/ipaddress.pl
to test how they are accessing our resources from off-campus. If they’re coming in through VPN, they’ll be in the 142.103 network.

If we can establish that users are getting turned away when accessing the service using VPN, then we will contact the Refworks people to give them the specific IP address that had problems. If it looks like VPN is disconnecting people without warning, that’s an ITServices problem.

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