Have you ever had to show confidence when you felt fear or express enthusiasm when you felt anxious? Maybe you’ve used a smile or a calm tone of voice to put someone else at ease. If so, you have performed emotional labour, and you’re not alone.

What is Emotional Labour?

Emotional labour involves managing your outward emotions to conform to professional or societal expectations, regardless of how you really feel. It is also often required in public facing or service jobs where an employee is expected to express their emotions in a way that is regulated by their workplace or employer. The emotional labour that is used in situations like these, where there is a high level of incongruity between what people feel and what they show, can be physically and mentally draining. It has a negative effect on productivity and can lead to low morale and burnout. Entrepreneurs may also face their own challenges around emotional labour. For example, entrepreneurs may hide their own emotions in order to put forward a certain image of their business.

It is important to note that emotional labour often disproportionately impacts women and people of colour. Women can be expected to display traditionally feminine emotions, such as playing the role of peacemaker and perform caretaking tasks, such as planning workplace social events, on top of their normal duties. People of colour can be called on to perform additional emotional labour when faced with discriminatory behaviours that are unaddressed by their workplaces, such as needing to assert their abilities to managers, clients, and coworkers.

Tips for Managing Emotional Labour

So what can you do to manage emotional labour in the workplace for yourself and your employees? Entrepreneurs must be aware of how they deal with their own feelings and what kinds of expectations of emotional labour they set for their employees.

It can be powerful and empowering to acknowledge emotional labour for what it is: work. Work that will sometimes be difficult, sometimes rewarding, sometimes exhausting. You can remind yourself about the value in your work. Every business serves a purpose. How does your business fit into society at large? Why is what you do important?

You can also seek out healthy ways to express negative emotions. In Emotional Agility  – a #sbalibrary summer reading challenge pick – Dr. Susan David provides guidance on how to listen to your negative emotions and respond to them in ways that will advance your goals. Dr. David’s YouTube channel also offers transformative advice.

And, most importantly, you can do small things to minimize stress and practice self-care. 7 Crucial Self-Care Habits for Creative Entrepreneurs and Practicing Self-Care as an Entrepreneur are two articles that can set you up for self-care success.

 

Additional sources:

Handel, Steven. (2013). Emotional labor: The role of emotions at work. The Emotion Machine. Retrieved from http://www.theemotionmachine.com/emotional-labor-the-role-of-emotions-at-work/

Humphrey, Ronald (2012). How do leaders use emotional labor? Journal of Organizational Behavior (33), pp. 740-744.

Sternheimer, Karen (2015). Emotional labor, status, and stress. Everyday Sociology. Retrieved from http://www.everydaysociologyblog.com/2015/01/emotional-labor-status-and-stress.html

 

Have you ever had to show confidence when you felt fear or express enthusiasm when you felt anxious? Maybe you’ve used a smile or a calm tone of voice to put someone else at ease. If so, you have performed emotional labour, and you’re not alone.

What is Emotional Labour?

Emotional labour involves managing your outward emotions to conform to professional or societal expectations, regardless of how you really feel. It is also often required in public facing or service jobs where an employee is expected to express their emotions in a way that is regulated by their workplace or employer. The emotional labour that is used in situations like these, where there is a high level of incongruity between what people feel and what they show, can be physically and mentally draining. It has a negative effect on productivity and can lead to low morale and burnout. Entrepreneurs may also face their own challenges around emotional labour. For example, entrepreneurs may hide their own emotions in order to put forward a certain image of their business.

It is important to note that emotional labour often disproportionately impacts women and people of colour. Women can be expected to display traditionally feminine emotions, such as playing the role of peacemaker and perform caretaking tasks, such as planning workplace social events, on top of their normal duties. People of colour can be called on to perform additional emotional labour when faced with discriminatory behaviours that are unaddressed by their workplaces, such as needing to assert their abilities to managers, clients, and coworkers.

Tips for Managing Emotional Labour

So what can you do to manage emotional labour in the workplace for yourself and your employees? Entrepreneurs must be aware of how they deal with their own feelings and what kinds of expectations of emotional labour they set for their employees.

It can be powerful and empowering to acknowledge emotional labour for what it is: work. Work that will sometimes be difficult, sometimes rewarding, sometimes exhausting. You can remind yourself about the value in your work. Every business serves a purpose. How does your business fit into society at large? Why is what you do important?

You can also seek out healthy ways to express negative emotions. In Emotional Agility  – a #sbalibrary summer reading challenge pick – Dr. Susan David provides guidance on how to listen to your negative emotions and respond to them in ways that will advance your goals. Dr. David’s YouTube channel also offers transformative advice.

And, most importantly, you can do small things to minimize stress and practice self-care. 7 Crucial Self-Care Habits for Creative Entrepreneurs and Practicing Self-Care as an Entrepreneur are two articles that can set you up for self-care success.

 

Additional sources:

Handel, Steven. (2013). Emotional labor: The role of emotions at work. The Emotion Machine. Retrieved from http://www.theemotionmachine.com/emotional-labor-the-role-of-emotions-at-work/

Humphrey, Ronald (2012). How do leaders use emotional labor? Journal of Organizational Behavior (33), pp. 740-744.

Sternheimer, Karen (2015). Emotional labor, status, and stress. Everyday Sociology. Retrieved from http://www.everydaysociologyblog.com/2015/01/emotional-labor-status-and-stress.html

 

AW LIBRARY level 3: JQ4031 .R45 2017
Peter Drahos, ed., Regulatory Theory: Foundations and Applications (Acton: Australian National University Press, 2017).

LAW LIBRARY level 3: K605 .E66 2016
UNIDROIT, Eppur si muove: The Age of Uniform Law:Essays in honour of Michael Joachim Bonell to Celebrate His 70th Birthday, (Rome: UNIDROIT, 2016).

LAW LIBRARY level 3: KD512 .M66 2017
Sarah Moore & Alex Newbury, Legal Aid in Crisis: Assessing the Impact of Reform (Bristol: Policy Press, 2017).

LAW LIBRARY level 3: KD8386 .Q57 2017
Hannah Quirk, The Rise and Fall of the Right of Silence: Principle, Politics and Policy (Abingdon: Routledge, an imprint of the Taylor & Francis Group, 2017).

LAW LIBRARY reference room (level 2): KE1065 .C65 2017
Mary G. Condon, Anita I. Anand, Janis P. Sarra & Sarah P. Bradley, Securities Law in Canada: Cases and Commentary, 3d ed. (Toronto: Emond, 2017).

LAW LIBRARY level 3: KJE6456 .E913 2017
Marc van der Woudeet al., EU Competition Law Handbook, 2017 ed. (London: Sweet & Maxwell, 2016).

LAW LIBRARY level 3: KU519.I64 I527 2016
Hossein Esmaeili, Gus Worby & Simone Ulalka Tur, eds., Indigenous Australians: Social Justice and Legal Reform: Honouring Elliott Johnston (Sydney: The Federation Press, 2016).

LAW LIBRARY level 3: KF4749 .M54 2017
yŏn’gu ch’aegimja Kim Chi-yŏng, Miguk Hŏnpŏpsang yŏlgŏ toeji annŭn kwŏlli ŭi pojang ch’egye
미국 헌법상 열거 되지 않는 권리 의 보장 체계 / 연구 책임자 김 지영.
(Sŏul-si : Hŏnpŏp Chaep’anso Hŏnpŏp Chaep’an Yŏn’guwŏn, 2017).
(서울시 : 헌법 재판소 헌법 재판 연구원, 2017).

LAW LIBRARY level 3: KK5049 .T64 2017
yŏn’gu ch’aegimja Kim Hwan-hak, Togil Yŏnbang Ŭihoe ŭi haengjŏng ippŏp t’ongje
독일 연방 의회 의 행정 입법 통제 / 연구 책임자 김 환학.
(Sŏul-si : Hŏnpŏp Chaep’anso Hŏnpŏp Chaep’an Yŏn’guwŏn, 2017).
(서울시 : 헌법 재판소 헌법 재판 연구원, 2017).

LAW LIBRARY level 3: KJE5142 .K36 2017
yŏn’gu ch’aegimja Kim Sŏn-hŭi, Kanjŏp ch’abyŏl pŏmni e kwanhan pigyobŏpchŏk yŏn’gu : Yurŏp Inkwŏn Chaep’anso wa EU Sabŏp Chaep’anso ŭi p’allye rŭl chungsim ŭro
간접 차별 법리 에 관한 비교법적 연구 : 유럽 인권 재판소 와 EU 사법 재판소 의 판례 를 중심 으로 / 연구 책임자 김 선희.
(Sŏul-si : Hŏnpŏp Chaep’anso Hŏnpŏp Chaep’an Yŏn’guwŏn, 2017).
(서울시 : 헌법 재판소 헌법 재판 연구원, 2017).

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Hŏnpŏp Chaep’anso Hŏnpŏp Chaep’an Yŏn’guwŏn, Yŏn’gu Ch’aegimja Han Tong-hun, P’ŭrangsŭ hŏnpŏpsang hawŏn kwa chiphaenggwŏn ŭi kwan’gye
프랑스 헌법상 하원 과 집행권 의 관계 / 헌법 재판소 헌법 재판 연구원, 연구 책임자 한 동훈.
([Sŏul-si] : Hŏnpŏp Chaep’anso Hŏnpŏp Chaep’an Yŏn’guwŏn, 2017).
([서울시] : 헌법 재판소 헌법 재판 연구원, 2017).

LAW LIBRARY level 3: KKT2620 .S87 2017
yŏn’gu ch’aegimja Im Yun-jŏng, Sŭp’ein Hŏnpŏp chaep’an chedo e kwanhan yŏn’gu
스페인 헌법 재판 제도 에 관한 연구 / 연구 책임자 임 윤정.
(Sŏul-si : Hŏnpŏp Chaep’anso Hŏnpŏp Chaep’an Yŏn’guwŏn, 2017).
(서울시 : 헌법 재판소 헌법 재판 연구원, 2017).

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yŏn’gu ch’aegimja Yi hye-jin, Ilbon Hŏnpŏp chaep’an ŭi ch’oesin tonghyang : 2000-yŏndae ihu rŭl chungsim ŭro
일본 헌법 재판 의 최신 동향 : 2000년대 이후 를 중심 으로 / 연구 책임자 이 혜진.
(Sŏul-si : Hŏnpŏp Chaep’anso Hŏnpŏp Chaep’an Yŏn’guwŏn, 2017).
(서울시 : 헌법 재판소 헌법 재판 연구원, 2017).

LAW LIBRARY level 3: KPA130 .K56 2016
Kim Paek-ch’ŏl chiŭm, Pŏpch’i kukka Chosŏn ŭi t’ansaeng : Chosŏn chŏn’gi kukpŏp ch’egye hyŏngsŏngsa
법치 국가 조선 의 탄생 : 조선 전기 국법 체계 형성사 / 김 백철 지음.
(Sŏul-si : Ihaksa, 2016).
(서울시 : 이학사, 2016).

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Yŏn’gu ch’aegimja Yi Chae-hŭi, Honin ŭi Hŏnpŏpchŏk pojang : Hŏnpŏp Che 36-cho Che 1-hang ŭl chungsim ŭro
혼인 의 헌법적 보장 : 헌법 제 36조 제 1항 을 중심 으로 / 연구 책임자 이 재희.
(Sŏul-si : Hŏnpŏp Chaep’anso Hŏnpŏp Chaep’an Yŏn’guwŏn, 2017).
(서울시 : 헌법 재판소 헌법 재판 연구원, 2017).

LAW LIBRARY level 3: KPA2462 .I54 2017
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인간 존엄 의 형량 가능성 / 연구 책임자 최 규환.
(Sŏul-si : Hŏnpŏp Chaep’anso Hŏnpŏp Chaep’an Yŏn’guwŏn, 2017).
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LAW LIBRARY level 3: KPA2484 .H66 2017
yŏn’gu ch’aegimja Kim Hyŏn-gwi, Hŏnpŏpsang chinsul kŏbugwŏn : Hŏnpŏp Che 12-cho Che 2-hang ŭi haesŏngnon ŭl chungsim ŭro
헌법상 진술 거부권 : 헌법 제 12조 제 2항 의 해석론 을 중심 으로 / 연구 책임자 김 현귀.
(Sŏul-si : Hŏnpŏp Chaep’anso Hŏnpŏp Chaep’an Yŏn’guwŏn, 2017).
(서울시 : 헌법 재판소 헌법 재판 연구원, 2017).

LAW LIBRARY level 3: KPA2484.5 .K85 2017
yŏn’gu ch’aegimja Chŏng Yŏng-hun, Kŭllo ŭi kwŏlli pojang kwa pijŏnggyujik kŭlloja ŭi koyong anjŏng : kiganje kŭlloja wa p’agyŏn kŭlloja rŭl chungsim ŭro
근로 의 권리 보장 과 비정규직 근로자 의 고용 안정 : 기간제 근로자 와 파견 근로자 를 중심 으로 / 연구 책임자 정 영훈.
(Sŏul-si : Hŏnpŏp Chaep’anso Hŏnpŏp Chaep’an Yŏn’guwŏn, 2017).
(서울시 : 헌법 재판소 헌법 재판 연구원, 2017).

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