If you want to access RefWorks or WriteNCite from on-campus with a laptop you need to use the VPN as well as the wireless connection to successfully log in. The ‘rewriting proxy’ does NOT work for RefWorks or WriteNCite on or off campus.

We have increased the default disk space capacity for attachments to 3 GB per user.

Each year the UBC Library RefWorks group code changes. The group code was changed on September 3rd. To access the new group code, follow this link and the instructions.

Having problems with your RefWorks account? Check the UBC Library RefWorks site for basic help.

If you need more help, you can email the UBC Library RefWorks team at:

We do our best to respond within 2 business days.

RefWorks now has an attachment feature that allows users to attach files along with your references. Users receive 100 MB of default storage space. You can attach any type of file – the only requirement is that you have the software necessary to view the attachment. For information on how to attach files to references, see the Online help section Adding References Manually.

RefWorks has released its latest update as of May 2008. Highlights of this release relevant to the UBC community are…

1. Write-N-Cite III for Windows with Off-line Capabilities

RefWorks is pleased to inform you that Write-N-Cite III for Windows has completed beta testing and a final release version is now available for downloading. This optional plug-in provides you with single document formatting (and unformatting) as well as the ability to write and format a paper completely offline! Simply download your RefWorks database from within Write-N-Cite while online, then feel free to disconnect from the internet. Full Write-N-Cite functionality is available – inserting temporary citation placeholders, viewing reference information, using the citation editor – even formatting your paper in the output style you choose. All without accessing the internet. Download the new Write-N-Cite III for Windows from within your RefWorks account by selecting Tools, Write-N-Cite.

For details on using Write-N-Cite III for Windows online, see the RefWorks Basics tutorial section Using Write-N-Cite III for Windows or see the online help section Working with Write-N-Cite III for Windows. For details on working offline, see the online help section Writing Your Paper Offline and the Advanced Features Tutorial on Working Offline. Additionally, to view a preview of Write-N-Cite III for Windows, please click here.

2. Write-N-Cite v2.5 for Mac is Now Available

The latest Mac version of Write-N-Cite is fully available. This version 2.5 works with Microsoft Word 2008 for Mac and the Leopard operating system and has the same features as the current Write-N-Cite for Mac (citation editing, two document format, etc.). Download the new version from within your RefWorks account by selecting Tools, Write-N-Cite.

RefWorks has released its latest update. Full information is found here . Some of the new features include:

1. Write-N-Cite III for Windows with Offline Capabilities (Beta) (coming in mid-February 2008)

Windows users can now write and format a paper completely offline with this new version of Write-N-Cite. More information can be found here

2. Improved APA Bibliography Formatting

RefWorks is the first to automatically detect whether a reference has a Digital Object Identifier (DOI) or other electronic information and print the appropriate information in your bibliography when an APA output style is selected – meeting the new APA guidelines.

3. Automated Marking of Duplicate References for Deletion

When using the Exact Match or Close Match duplicate detection features, RefWorks now pre-selects (marks) for deletion the newest duplicate reference.

4. Deleted References Folder

References deleted from your account are now automatically stored for 30 days in the Deleted References folder. This folder is accessible by selecting Folders, View, Deleted References from the toolbar.

For all the information, be sure to read the full release notes for January 2008.

If people report being unable to access RefWorks with the VPN, or ask for the group code (which may be because of VPN issues) Tom has asked if we could ask people to link to http://www.library.ubc.ca/cgi-bin/ipaddress.pl
to test how they are accessing our resources from off-campus. If they’re coming in through VPN, they’ll be in the 142.103 network.

If we can establish that users are getting turned away when accessing the service using VPN, then we will contact the Refworks people to give them the specific IP address that had problems. If it looks like VPN is disconnecting people without warning, that’s an ITServices problem.

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