June 26, 5:00pm – 9:00pm

Due to scheduled maintenance

The following services may be down on Friday, June 26th, from 5:00pm – 9:00 pm PST:

  • Citation Linker (Full Text Online page)
  • eJournal Portal (“Journal Titles” tab on Library Homepage)
  • UlrichsWeb

As well, the “Alternatives” feature of the Library Access Browser Extension (Lean Library) may also be down.

Summon itself should not be affected, though any linking through the Citation Linker will be during that time.

 

UPDATE: As of June 24 morning, EBSCOhost databases seem to be back to normal.

EBSCOhost Databases were down earlier today

They appear to be back, but are very slow.

Stay tuned for any further updates.

RESOLVED!

We have solved the problem with Passport. Please do the following:

1) clear all history (cache & cookies) from your browser (or if you know what you are doing, clear only the history/cookies related to Passport)

2) go to the Resource page & click on Connect to Resource and log into UBC’s EZproxy as usual.

==============

Passport GMID is leading from the CWL log-in screen to it’s own log-in page rather than into the resources.

We are looking into the problem.

Stay tuned.

Issue resolved.

Linking at the journal title level to select titles within EBSCOhost’s Medline can lead to an error:

Error in HttpHandler

We are working on a solution.

Linking to the Database itself and then searching within the Database works fine. EBSCOhost Medline database level is HERE.

UPDATE – PROBLEM SEEMS TO BE RESOLVED FOR NOW.

Summon, the Library’s discovery service, is experiencing issues at the moment.

Page loads slow or shows an Application Error message.

Working on a fix. Stay Tuned.

Just a heads up that the Library’s eResources & Access Team will not be available over the Easter long weekend.

Do continue to report any problems via our Help Form, and we will look into them on April 14th when we return.

We have launched what we are calling OpenVersion in Summon.

These are open access versions of articles sourced through Unpaywall.

What does this mean? Unpaywall is a database of “freely available” versions of articles. Alumni, Community Users or anyone can click on the OpenVersion link when it appears and be taken to a version of the article without authenticating (no CWL or EZproxying needed). FAQs can be found here.

Note if citing the article that the Unpaywall version may differ from the final published version.

WileyDue to the heavy traffic Wiley Online is experiencing from our off-campus server (EZproxy), they are occasionally blocking the IP address.

If you see an error like this on the Wiley site:

Access from your IP address has been blocked. Please contact your librarian for assistance.

Please try the following:

  • Make sure that you are NOT logged into MyVPN
  • Clear the history (cache & cookies) from your browser
  • Wait 10 – 15 minutes then try the link to the item on Wiley again.

If access problems continue, please report them to us via our Help Form with a screenshot, if possible, of the error message.

Hopefully, you are enjoying the movies from Audio Cine.

But if you have been getting a “400 Bad Request” error that says “cookie too large” and possible “nginx”, here is what you can do:

  1. make sure you have the latest Chrome browser installed
  2. clear ALL history (cache & cookies) from your Chrome browser

-or-

If you want to keep some cookies as you need them regularly, you can:

  1. make sure you have the latest Chrome browser installed
  2. In Chrome, go to hamburger menu (horizontal lines upper right) then Settings
  3. go to Privacy & Security
  4. go to Site Settings
  5. go to Cookies & Site Data
  6. go to clearing the cookies for that particular domain
  7. then find the domain for Audio Cine and delete cookies (domain probably has “acf-film” in it)

As always, use our Help Form to report problems.

 

UPDATE – TRIAL EXTENDED!

Woohoo!

And now, some good news

UBC Library is hosting a one-month trial to Audio Cine Films.

If you are using MyVPN  – disconnect before following the link above

Audio Cine Films collection offers access to 1000’s of titles from the world’s most renowned film studios and producers including:

  • Walt Disney Pictures, Touchstones Pictures
  • Hollywood Pictures, Pixar Animation Studios
  • Sony Pictures Entertainment, Columbia Pictures
  • Tristar Pictures, Screen Gems
  • Universal Studios Canada (MCA)
  • MGM Studios, United Artists

This is only for UBC Students, Staff & Faculty.

a place of mind, The University of British Columbia

UBC Library

Info:

604.822.6375

Renewals: 

604.822.3115
604.822.2883
250.807.9107

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