UPDATE! Science Direct is tweeting that the issue is resolved. If you are still having problems:

  1. clear the history (cache & coolies) from your browser and try again
  2. report via the Help Form below if problems continue

The ScienceDirect platform from Elsevier is experiencing intermittent problems.

Sometimes there is an error message “Sorry, your request cannot be processed…” sometimes a log-in screen.

We are working on a solution. Please report any problems to our Help Form.

 

UPDATE – log-in to Usernames & Passwords working as expected now.

Certain online resources require additional log-in information – like a Username & Password that is shared by everyone. This info is usually hidden and requires Users to log into a secondary level.

For example, access to the BC Building Code (click here). You need to log in to get the Username & Password to access the Code… but it isn’t working.

A ticket has been submitted, and we hope that access to these types of resources (that have a hidden page with additional log-in info) can be fixed soon.

Sorry for the inconvenience.

Just a heads up…

Due to systems maintenance, the public facing Library Catalogue will be unavailable for 2 hours (10:00 pm – midnight) on Saturday, September 30th. UBC IT notice here.

Our Summon Discovery Service will be not be disrupted. So, you will be able to search for online resources.

Sorry to report that a number of Cambridge eBooks are linking to the wrong title.

A fix is in the works.

If this happens to you, go to the Cambridge Core eBooks site and do a search from there.

The Library’s Summon Working Group has implemented two immediate changes to the UBC Library’s current instance of Summon. These changes took effect on Wednesday, September 13, 2017:

  • AskAway (chat with Library staff) has now been added to Summon. It can be found under the “chat bubbles” icon on the upper right of the Basic (keyword) search and Advanced search pages. When the AskAway service is closed, there is an “Ask Us” option in the Qwidget which leads to other contact methods
  • The setting that previously automatically removed Newspaper Article results from Summon has been removed. Previously, this was needed to control the large number of newspaper article results that could populate a Summon search result list. Now, Newspaper articles are “lumped” together in a “Newspaper Rollup” feature that will appear partway down the results list (location varies due to weighting of results). For example, looking at this search result:  http://ubc.summon.serialssolutions.com/search?spellcheck=true&s.q=apples#!/search?ho=t&l=en&q=apples you can see the Newspaper Rollup under result #9. Clicking on  “News results for “apples””    brings up all the news results (note: some are described as “Journal Articles”, but their genre is “News”).

We welcome all comments and feedback about our Summon discovery service: the good, the bad and the ugly! You can do this by clicking on the User Feedback (upper right of the Summon results page).

 

There continues to be intermittent issues with the eJournal Portal (the tab that says “Journal Titles” on the Library Homepage).

Per the third-party that hosts this service:

“Thanks for the reports of slowness related to the E-journal Portal.  We are aware of the issue… this issue is happening intermittently and is not impacting all customers which has made it difficult to diagnose and definitively address.  For those impacted, we understand this is frustrating and apologize for the inconvenience this is causing you and your users.  We also understand the timing is not great as many of you are starting new school years.”

“[W]e have a series of fixes going out in the next 1-5 weeks that we believe will significantly reduce the instances of slowness (if not fix this issue altogether).”

As a temporary work-around, you can search for a journal title in the Catalogue from here.

…selecting “Journal title begins with” from the dropdown menu, BUT this will only search for journals (electronic and Print) that have a record in the Catalogue.

As always, report any problems – and direct Patrons to do the same – with online resources via our Help Form.

 

Hello:

Due to conflicts in staff scheduling, the eResources & Access Team will all be away on Friday, September 1st.

Please do report any problems or access issues via our Help Form, and we will get to them on September 5th (after Labour Day).

Sorry for the inconvenience.

UPDATE ; Wiley Online is back online.

Wiley Online Library (eBooks & eJournals) seems to be down.

Working on it.

Stay tuned.

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