You already know that if you run into an access problem with a Library resource, you can use the blue “Access Problems?” button (when available) or just use the eResources Help Form to report the problem.

But to help paint a clearer picture of the problem, you can also cut & paste the URL from your browser when using the ejournal Portal (the ejournal A-Z list), Citation Linker (360 Link) or Summon. Any URL that begins http://gw2jh3xr2c.search.serialssolutions.com or  http://ubc.summon.serialssolutions.com is a Permanent URL (PURL).

By sending a PURL along, we can see the same screen you saw. Neat, huh?

As part of the implementation of our new Summon discover service (the “Start Here” box on the Library homepage), we are moving to a new OpenURL resolver: 360 Link from Serials Solutions.

What’s this OpenURL business all about? Remember the familiar button? That lead to our old OpenURL resolver SFX and then on to ejournal articles or ebooks.

Our eerily familiar new button leads to our new OpenURL resolver 360 Link. So, the new button works the same, but leads to a better place. Here is an example!

Your citation (in this case for an ejournal article) is at the top. You have a choice of sources for the article. Some links lead to the Article itself, others to just the Journal level. If there is no online access available, you can search the UBC Catalogue. Still nothing? Try InterLibrary Loans. Simple.

While we implement this new software, there will be overlap. So, you will see both the old SFX and the new 360 Link for the next couple weeks.

Questions? Problems? We’re just a Help Form away.

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