The Library’s Summon Working Group has implemented two immediate changes to the UBC Library’s current instance of Summon. These changes took effect on Wednesday, September 13, 2017:

  • AskAway (chat with Library staff) has now been added to Summon. It can be found under the “chat bubbles” icon on the upper right of the Basic (keyword) search and Advanced search pages. When the AskAway service is closed, there is an “Ask Us” option in the Qwidget which leads to other contact methods
  • The setting that previously automatically removed Newspaper Article results from Summon has been removed. Previously, this was needed to control the large number of newspaper article results that could populate a Summon search result list. Now, Newspaper articles are “lumped” together in a “Newspaper Rollup” feature that will appear partway down the results list (location varies due to weighting of results). For example, looking at this search result:!/search?ho=t&l=en&q=apples you can see the Newspaper Rollup under result #9. Clicking on  “News results for “apples””    brings up all the news results (note: some are described as “Journal Articles”, but their genre is “News”).

We welcome all comments and feedback about our Summon discovery service: the good, the bad and the ugly! You can do this by clicking on the User Feedback (upper right of the Summon results page).



AskAway is a virtual reference service designed to help college and university students get instant help with their research.

AskAway provides library research help and support via chat for more than 65 hours each week. Librarians from around the province answer questions on aspects of the library research process – from finding articles and books on a topic to formatting citations in a completed assignment.

The service is particularly useful for distance education students, off campus students and Library users who need help when the physical library might be closed.

AskAway is available via the “Ask an Expert” tab on UBC Library’s homepage, or via direct link.

For help on how the service works, or information about the program, visit the AskAway website.

About AskAway

AskAway is coordinated by the BC Electronic Library Network (BC ELN), with funding support from the Ministry of Advanced Education and BCcampus. The service is offered by 29 libraries at post-secondary institutions in BC, including UBC Library. For more information on AskAway province-wide, visit the BC ELN website.

Hours of Service

  • Sunday to Thursday 10 a.m. – 9 p.m.
  • Friday & Saturday 11 a.m. – 5 p.m.

Looking around in “Academic Search Complete” or some other EbscoHOST database and suddenly need the help of a Librarian? Well, now you can get it.

At the search result level within EbscoHOST databases (or at the article level, if you are browsing a journal), an AskAway box will pop up on the right.

Don’t know what “AskAway” is? Read about it here.

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