RESOLVED!

We have solved the problem with Passport. Please do the following:

1) clear all history (cache & cookies) from your browser (or if you know what you are doing, clear only the history/cookies related to Passport)

2) go to the Resource page & click on Connect to Resource and log into UBC’s EZproxy as usual.

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Passport GMID is leading from the CWL log-in screen to it’s own log-in page rather than into the resources.

We are looking into the problem.

Stay tuned.

Issue resolved.

Linking at the journal title level to select titles within EBSCOhost’s Medline can lead to an error:

Error in HttpHandler

We are working on a solution.

Linking to the Database itself and then searching within the Database works fine. EBSCOhost Medline database level is HERE.

Issue Resolved

Many of the China Academic Journals (CNKI) are showing a log-in window when trying to download the PDF (a red button with IP appears). This is a problem with their California server.

To get around this, try searching for the journal on their Qingdao server.

We are working on resolving this issue.

UPDATE : PDFs now working

PDFs of articles are not downloading for a number of ScienceDirect ejournals.

An error message saying “Something went wrong” appears.

We have reported the problem. Stay tuned!

Update : Site back up

ProQuest eBook Central seems to be down. Error message says “Cannot connect to the server.”

We are investigating.

Stay tuned.

Taylor & Francis ebooks:

UPDATE: PROBLEM RESOLVED.

Please clear the history (cache & cookies) from your browser if you had a recent problem with Taylor & Francis ebooks.

Off-Campus access via EZproxy is down. We are working on it. Stay Tuned!

Certain ebook URLs are breaking and leading to the Off-Campus Access “Oops” page (even when users are on campus).

Mostly, these are ebooks that were on the old eBook Library platform (retired some time ago) and are now on the ProQuest eBoook Central platform.

We are working on the issue and hope for a solutions soon.

If faced with this error message, please try searching for the ebook HERE .

Please report any problems via our Help Form.

The Ulrichsweb link (under hypertext “Title details from ulrichsweb.com” from the eJournal Portal’s result page is currently leading to the error message:

We do not have enough information.

We are working to resolve the issue.

You can still get to Ulrichsweb to see information about journals via our Resource page, and then search for the journal from there.

UPDATE! Science Direct is tweeting that the issue is resolved. If you are still having problems:

1. clear the history (cache & coolies) from your browser and try again
2. report via the Help Form below if problems continue

The ScienceDirect platform from Elsevier is experiencing intermittent problems.

Sometimes there is an error message “Sorry, your request cannot be processed…” sometimes a log-in screen.

We are working on a solution. Please report any problems to our Help Form.

UPDATE! Science Direct is tweeting that the issue is resolved. If you are still having problems:

1. clear the history (cache & coolies) from your browser and try again
2. report via the Help Form below if problems continue

The ScienceDirect platform from Elsevier is experiencing intermittent problems.

Sometimes there is an error message “Sorry, your request cannot be processed…” sometimes a log-in screen.

We are working on a solution. Please report any problems to our Help Form.