constructionApologies for the longer than expected downtime of Summon,  the Citation Linker (UBC eLink) and the eJournal Portal over the weekend of October 29th & 30th.

These systems are maintained by a 3rd-party provider (ProQuest) on servers located off campus (meaning, in “the Cloud”). Initially, they expected the downtime to be two brief windows on Saturday. However, as several folks have noticed, the downtime extended into Sunday.

Per an email notice from ProQuest:

We would like to apologize and inform you that our maintenance work is taking longer than expected. We understand and regret the impact that this has on you and your library’s users.

We believe everything is working now. If you experienced an error message over the past weekend with searching or linking from the Library website, please clear the history (cache & cookies) from your browser and re-try.

If problems persist, contact us via our Help Form.

broken_partsAs you have noticed, the look of the Library Home page has changed. This is the new University-wide “Common Look & Feel” initiative.

Unfortunately, it seems that the tabs on the Home age freeze up for first-time visitors. We have found that clearing the cache & cookies from the browser and re-loading the page fixes this.

Web of Science has changed its look. It also has some new functionality that you can read about here.

But it also has limits on the browsers that it supports. Please read the System Requirements. Firefox 4 and Internet Explorer 9 are not listed at this time. Please use only a supported browser & browser version.

As well, just to clarify, while EndNote is an option in Web of Science,  UBC Library supports RefWorks as a Reference/Citation Manager. You can get more information on UBC’s support for RefWorks HERE.

The Chrome browser from Google may be growing in popularity, but many vendors still only support the old standbys: Internet Explorer & Firefox (with some Safari).

EBSCOHost databases, for example, do not support Chrome. You can read their thoughts here. Basically, the .pdfs will not open up in the EBSCO built-in .pdf reader.

Rather than trying dubious work-arounds to get Chrome to work with EBSCOhost databases, please just use IE or Firefox.

You already know that if you run into an access problem with a Library resource, you can use the blue “Access Problems?” button (when available) or just use the eResources Help Form to report the problem.

But to help paint a clearer picture of the problem, you can also cut & paste the URL from your browser when using the ejournal Portal (the ejournal A-Z list), Citation Linker (360 Link) or Summon. Any URL that begins http://gw2jh3xr2c.search.serialssolutions.com or  http://ubc.summon.serialssolutions.com is a Permanent URL (PURL).

By sending a PURL along, we can see the same screen you saw. Neat, huh?

You already know that if you run into an access problem with a Library resource, you can use the blue “Access Problems?” button (when available) or just use the eResources Help Form to report the problem.

But to help paint a clearer picture of the problem, you can also cut & paste the URL from your browser when using the ejournal Portal (the ejournal A-Z list), Citation Linker (360 Link) or Summon. Any URL that begins http://gw2jh3xr2c.search.serialssolutions.com or  http://ubc.summon.serialssolutions.com is a Permanent URL (PURL).

By sending a PURL along, we can see the same screen you saw. Neat, huh?

Microsoft pushing you to upgrading to Internet Explorer 9? Resist!

Several of our Library e-Resources are not working with IE 9 (Web of Science, for example). This is commonly a problem with the latest version of browsers; the publishers/vendors/platforms just don’t upgrade themselves right away.

We do not have a list of resources that will/won’t work with IE9. So, if possible, just hold off for a while. All platforms comply with Microsoft’s changes eventually.

We recommend that you do NOT upgrade to Firefox 4 at this time. We have heard a couple of complaints from patrons (one is that the Refine Your Search options aren’t entirely working in Summon) and heard rumours of other quirks.

You can read the Firefox 4 release notes here. We are investigating fixes on our end as well. Stay tuned!

a place of mind, The University of British Columbia

UBC Library

Info:

604.822.6375

Renewals: 

604.822.3115
604.822.2883
250.807.9107

Emergency Procedures | Accessibility | Contact UBC | © Copyright The University of British Columbia

Spam prevention powered by Akismet