This is a full recording of the Small Business Accelerator event, Smart Business, Small Business which took place at the University of British Columbia’s (UBC) Okanagan Campus in Kelowna on Wednesday, October 19th, 2011. The lecture features three compelling speakers who gave short talks and answered audience questions:

• Laurel Douglas, CEO Women’s Enterprise Centre. Talk included an overview of the small business sector in BC, including some trends and issues.
• Norine E Webster, Adjunct Instructor, Faculty of Management – UBC Okanagan. Talk offered practical insights on “Services – 5 tips in effective marketing and delivery of customer services and service products.
• Scott Coleman, Co-Founder FunCore Strength and Conditioning. Scott shared practical tips and lessons-learned from his start-up experience.

The series was a celebratory event marking the Small Business Accelerators first year of service and was also held in conjunction with Small Business Week, organized by the Business Development Bank of Canada. For more information about the speakers and their talks go to the event page:http://www.sba-bc.ca/biztalkOkanagan

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