Possible Off-Campus Access Interruptions November 21st

 

On November 21st, around 10:00 p.m. PST, the Off-Campus EZproxy Authentication system will be offline for about 10-15 minutes. This means Users authenticating from off campus to Library resources may lose access unexpectedly for a short period.

If you can’t log in to a resource or suddenly lose access to a resource, please try again after a few minutes.

If problems persist, contact us via our Help Form, and we will investigate.

Possible Off-Campus Access Interruptions Saturday

On Saturday, November 9th, from 7:00 a.m. to 3:00 p.m., the CWL Authentication system will be undergoing testing. This mean Users authenticating from off campus may lose access unexpectedly for short periods.
If you can’t log in to a resource or suddenly lose access to a resource, please try again after a few minutes.

If problems persist, contact us via our Help Form, and we will investigate on Monday.

This Saturday, February 18th., the CWL (Campus-Wide Login) server will be undergoing maintenance from 8:30 a.m to 4:00 p.m. and DOWN from 11:00 – 11:15 a.m.

Read all about it here.

*UPDATE 1* (see below)

New year, new problems.

There are several problems with our ebrary eBook access at the moment. We are aware and working on the problems. Please stay tuned!

UPDATE 1

One problem leaves town…

Authentication (Access) problem  and Bookshelf problem should be resolved. Please try the following to ensure your Access & Bookshelf are working:

  1. Clear browser cache & cookies
  2. If you are on campus -or- connecting via myVPN, you should have no problem accessing the ebook (except in two cases — see “Two problems…” below)
  3. When on the ebrary site, (as long as you have not logged into EZproxy yet) you will see in the upper right “Sign in”. This signs you in via EZproxy to your Bookshelf. If you have already passed through EZproxy, you are automatically signed in to your Bookshelf.

Two problems come to town:

  1. Almost all of our Single-User titles on ebrary have a 2 billion (yes, billion) person wait list. This should be corrected before the end of the day.
  2. The University of Toronto has suddenly pulled their titles from the “Canadian Publisher’s Collection.” This means that the U of T titles in this collection are listed in the UBC Catalogue, but are not accessible on ebrary. The Catalogue will be updated by the end of the month.

 

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UBC Library

Info:

604.822.6375

Renewals: 

604.822.3115
604.822.2883
250.807.9107

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