Just a heads up…

Due to systems maintenance, the public facing Library Catalogue will be unavailable for 2 hours (10:00 pm – midnight) on Saturday, September 30th. UBC IT notice here.

Our Summon Discovery Service will be not be disrupted. So, you will be able to search for online resources.

The Library’s Summon Working Group has implemented two immediate changes to the UBC Library’s current instance of Summon. These changes took effect on Wednesday, September 13, 2017:

  • AskAway (chat with Library staff) has now been added to Summon. It can be found under the “chat bubbles” icon on the upper right of the Basic (keyword) search and Advanced search pages. When the AskAway service is closed, there is an “Ask Us” option in the Qwidget which leads to other contact methods
  • The setting that previously automatically removed Newspaper Article results from Summon has been removed. Previously, this was needed to control the large number of newspaper article results that could populate a Summon search result list. Now, Newspaper articles are “lumped” together in a “Newspaper Rollup” feature that will appear partway down the results list (location varies due to weighting of results). For example, looking at this search result:  http://ubc.summon.serialssolutions.com/search?spellcheck=true&s.q=apples#!/search?ho=t&l=en&q=apples you can see the Newspaper Rollup under result #9. Clicking on  “News results for “apples””    brings up all the news results (note: some are described as “Journal Articles”, but their genre is “News”).

We welcome all comments and feedback about our Summon discovery service: the good, the bad and the ugly! You can do this by clicking on the User Feedback (upper right of the Summon results page).

 

There continues to be intermittent issues with the eJournal Portal (the tab that says “Journal Titles” on the Library Homepage).

Per the third-party that hosts this service:

“Thanks for the reports of slowness related to the E-journal Portal.  We are aware of the issue… this issue is happening intermittently and is not impacting all customers which has made it difficult to diagnose and definitively address.  For those impacted, we understand this is frustrating and apologize for the inconvenience this is causing you and your users.  We also understand the timing is not great as many of you are starting new school years.”

“[W]e have a series of fixes going out in the next 1-5 weeks that we believe will significantly reduce the instances of slowness (if not fix this issue altogether).”

As a temporary work-around, you can search for a journal title in the Catalogue from here.

…selecting “Journal title begins with” from the dropdown menu, BUT this will only search for journals (electronic and Print) that have a record in the Catalogue.

As always, report any problems – and direct Patrons to do the same – with online resources via our Help Form.

 

Hello:

Due to conflicts in staff scheduling, the eResources & Access Team will all be away on Friday, September 1st.

Please do report any problems or access issues via our Help Form, and we will get to them on September 5th (after Labour Day).

Sorry for the inconvenience.

newsSeasonally-Appropriate Greetings!

Thanks for all your questions this past year. Your helpful (we hope) eResources staff will be away from December 24th and returning January 3rd.

Do continue to send any questions/problems to our Help Form, and we will get to them ASAP in the new year.

 

See you in 2017!

fireworksHello & Happy Whateveryoucaretocelebrate!

The team here is a little bushed, so we are taking a break over the holiday season.

The eResources & Access Team, will be away from December 24th till January 4th. Please continue to submit your questions/problems via our Help Form during that time, and we will get to them ASAP in the New Year.

…but don’t you deserve a break, too?

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