Possible Off-Campus Access Interruptions Saturday

On Saturday, November 9th, from 7:00 a.m. to 3:00 p.m., the CWL Authentication system will be undergoing testing. This mean Users authenticating from off campus may lose access unexpectedly for short periods.
If you can’t log in to a resource or suddenly lose access to a resource, please try again after a few minutes.

If problems persist, contact us via our Help Form, and we will investigate on Monday.

This is mostly for Library staff, but our Patrons should be aware as well:

UBC IT Bulletin posted saying several of our listservs are down.

However, our eResources Help Form is working and we are receiving queries that way. If you need to contact use, please use the Help Form. It will automatically generate a ticket and notify us of your questions/problems.

Thanks,

Your Friendly Neighbourhood eResources Team

UPDATE: Apply equivalent subjects” option has been set to default “off” . If you want to use this as part of a Advanced Search, tick the box when setting up the parameters of a search.

 

As of mid-August, 2019, there has been a change to EBSCOhost search results in databases. They have added “Apply equivalent subjects” to the Search Expanders (under Advanced Search) and set the default to “on” (box ticked).

What this means is that in EBSCOhost databases, if a search term or phrase matches to an equivalent concept within its subjects, that concept will be included in the search as well. For example, in ERIC a search for the phrase “conflict management” also automatically includes the phrase “conflict resolution” – unless the box for “Apply equivalent subjects” is un-ticked first.

However, the “subjects” are not consistent between databases. For example, the above “conflict management” search produces the same results in CINAHL with or without “Apply equivalent subjects” activated. It does not add “conflict resolution“. But a search in CINAHL for “medical device” does bring up different results depending if the “Apply equivalent subjects” box is ticked or not as it will add the subject “Equipment and Supplies” (ERIC returns the same number of results for “medical device” either way).

To add a further wrinkle, some databases will look for plurals & possessives of search terms -even when in a phrase- while others won’t. ERIC does this, CINAHL does not… and this can get very confusing if you start to nest truncation in searches or move between databases expecting that they all act the same way.

Look for the listing of subject headings or Thesaurus in your preferred database (if available) to see what it includes and read the following articles for more info:

Upcoming change to your EBSCOhost search results

Why do truncation (*) searches sometimes return fewer results?

How is relevance ranking determined in EBSCOhost?

Update – Summon is back up

Contact us if further problems : https://about.library.ubc.ca/contact-us/ejournal-help/

Summon, UBC Library’s discovery service, is currently down.

 

We are working on it.

Stay tuned!

Update: We’re back online. Thanks for your patience.

Access to the Library’s Indexes & Databases is currently unavailable.
We are working to restore this as quickly as possible.

UPDATE – move went well with few problems reported!

Due to a migration to new servers by our third-party eResources Discovery provider, the eJournal Portal (our ejournal linking from the “Journal Titles” tab on the Library Homepage) and our Citation Linker (also known as UBC eLink – the page with a big blue button that links citations to full text) will be offline for 24 hours starting at 5:00 p.m. PST on Friday, February 8th.

Summon and the Catalogue will be partially affected. Only links that go directly to articles, journals, books, videos, etc. will work during this time.

Users can also use direct article links on Google Scholar during this time, but not UBC eLink.

Much more technical info HERE.

For additional assistance, please contact your nearest library branch, or report any problems via the Help Form.

Happy Holidays!

The eResources & Access Team will be away till January 2nd. The University is closed till then as well.

Please continue to report any access problems via our HELP FORM, and we will look into it in the New Year.

ProQuest eBook sites and Database sites will be off-line on August 18th & August 19th for maintenance.

eBooks will be down from approximately 9:00 a.m. PDT till 2:00 p.m. PDT August 18th.

Other resources will be down from 7:00 p.m. august 18th till 8 hours later on August 19th.

Note: times may change without notice as this is all happening on the ProQuest side.

Some resources affected include:

  • eBook Central
  • ProQuest Databases
  • ProQuest Congressional
  • ProQuest Dialog
  • Chadwyck-Healey databases

UPDATE: Seems to be working again.

Unfortunately, the Library catalogue is down. UBC IT has a bulletin HERE.

Other discovery services, like Summon, are working – but any links from Summon results to the Cataloge do not work.

Watch UBC IT Bulletins and this post for updates.

Sorry for the inconvenience.

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604.822.3115
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250.807.9107

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