Access has been restored, Jan 12th, 2021.

HathiTrust is showing a “You Have Been Logged Out” message after you log in.

We are investigating and will update when we know more.

HAPPY HOLIDAYS!

The eResources & Access Team will be away from Noon Dec. 24th till Jan. 4th. Please report any access problems using the Help Form , and we will dig into them when we get back.

O’Reilly for Higher Education (also known as Safari) ebooks will have accounts reset for those using the “new” authentication method.

What does this mean? Access will still be fine, it is just that any history from previous visits to the site might be lost. We apologize, but in the transition from the “old” to “new” authentication, many duplicate accounts were created.

Please report any problems encountered via our Help Form.

O’Reilly now uses your CWL to log in rather than your email address.

This will set up a new account on your first visit.

——-

Existing Users who temporarily wish to access their older (via UBC email) account, click here.

UPDATE – Problems resolved.

Taylor & Francis eBook site is having problems with some titles.

Some ebooks are producing a “ERROR 404 : Sorry, we can’t seem to find the page you’re looking for.”

We are working on the problem. Sorry for the inconvenience.

UPDATE – No problems reported.

FYI

The UBC Library Catalogue will be down for maintenance from 10:00pm PDT for 90 minutes.

Our Discovery Service, Summon, will continue working except for any links leading to the Catalogue.

Please report any problems via our Help Form.

All Issues Resolved. PLease report any further problems via our Help Form:

Electronic Resources Help

EBSCOhost databases & eBook site having problems:

EBSCO Customer Support has received reports of an issue with Multiple Products showing slow response or timeouts.”

Stay tuned for updates.

Update 12:30pm – Access restored.
Please report any continuing problems via the eResources Help Form.

Access to ebooks and ejournals from Duke University Press is currently unavailable.
The vendor is working to restore access as quickly as possible.

UPDATE : Access restored.

If you are still having problems, please contact us via our Help form:

Electronic Resources Help

Several Cambridge University Press (eBooks & eJournals) collections are down.

Links producing error messages. We are working on it.

Stay Tuned!

Issue RESOLVED
A system issue is affecting the performance of Reader on the ProQuest Ebook Central platform.  PDF download and online reading services are not available.   System engineers are working to fix the issue, and we’ll update you as soon as we know more.

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