All Issues Resolved. PLease report any further problems via our Help Form:

Electronic Resources Help

EBSCOhost databases & eBook site having problems:

“EBSCO Customer Support has received reports of an issue with Multiple Products showing slow response or timeouts.”

Stay tuned for updates.

UPDATE: As of June 24 morning, EBSCOhost databases seem to be back to normal.

EBSCOhost Databases were down earlier today

They appear to be back, but are very slow.

Stay tuned for any further updates.

Issue resolved.

Linking at the journal title level to select titles within EBSCOhost’s Medline can lead to an error:

Error in HttpHandler

We are working on a solution.

Linking to the Database itself and then searching within the Database works fine. EBSCOhost Medline database level is HERE.

UPDATE: “Apply equivalent subjects” option has been set to default “off” . If you want to use this as part of a Advanced Search, tick the box when setting up the parameters of a search.

As of mid-August, 2019, there has been a change to EBSCOhost search results in databases. They have added “Apply equivalent subjects” to the Search Expanders (under Advanced Search) and set the default to “on” (box ticked).

What this means is that in EBSCOhost databases, if a search term or phrase matches to an equivalent concept within its subjects, that concept will be included in the search as well. For example, in ERIC a search for the phrase “conflict management” also automatically includes the phrase “conflict resolution” – unless the box for “Apply equivalent subjects” is un-ticked first.

However, the “subjects” are not consistent between databases. For example, the above “conflict management” search produces the same results in CINAHL with or without “Apply equivalent subjects” activated. It does not add “conflict resolution“. But a search in CINAHL for “medical device” does bring up different results depending if the “Apply equivalent subjects” box is ticked or not as it will add the subject “Equipment and Supplies” (ERIC returns the same number of results for “medical device” either way).

To add a further wrinkle, some databases will look for plurals & possessives of search terms -even when in a phrase- while others won’t. ERIC does this, CINAHL does not… and this can get very confusing if you start to nest truncation in searches or move between databases expecting that they all act the same way.

Look for the listing of subject headings or Thesaurus in your preferred database (if available) to see what it includes and read the following articles for more info:

Upcoming change to your EBSCOhost search results

Why do truncation (*) searches sometimes return fewer results?

How is relevance ranking determined in EBSCOhost?

The UBC Library DOES NOT subscribe to Harvard Business Review.

We have limited access through a subscription to EBSCOhost journal aggregator database “Business Source Complete.”

UPDATE : As an alternative to the “browse” method below, if you have followed a PURL into the EBSCOhost database, you can also re-do your search within the EBSCOhost Database to get to the PDF version of the HBR article.

What does this mean? It means that articles 1) cannot be Printed, 2) cannot be saved & 3) that permanent URLs (PURLs) will not work to give you the PDF. If you need to access an article from HBR, please browse for it by starting at the journal title level (it can be found using the eJournal Portal – the “Journal Titles” tab on the Library Homepage) and then going to the year, Volume, Issue and finally page for the article.

This is out of the Library’s hands as it is part of an agreement between Harvard & EBSCOhost.

UPDATE : Issue has been temporarily resolved. IF you had problems in the past, please clear history (cache & cookies) from your browser and try to set up a folder now. Contact us if problems persist via our Help Form.

Due to technical difficulties that EBSCOhost is aware of (and working on), patrons cannot create an EBSCOhost personal folder while off campus and using EZproxy. To create a folder, patrons must be on campus using a Library computer, UBCSecure Wireless or other computer with a recognized UBC IP address. You can tell if you are at a recognized IP because the UBC crest will appear on the left side of the screen (EZproxy, as mentioned, is the exception. The crest is there, but you cannot create a folder).

After you create a folder on campus, you can log into it when you access a UBC Library subscribed EBSCOhost database off campus via EZproxy.

We will update this post as EBSCOhost works on this problem.

New search linking from EBSCOhost to the UBC Catalogue for Journals

When searching in EBSCOhost Databases, you will now see a new link next to Journal / Article results that has a “rainbow” book case:

This link will search for the journal ISSN in the UBC Catalogue so that you can see what Print holdings (as well as Online) the Library has. This will be particularly helpful for articles with poor or no images (when we have the Print) or for locating Archives of a journal (Print or Online) that go back farther than the EBSCOhost full text holdings.

**ACCESS RESTORED**

We have lost access to the EBSCOhost database “Education Research Complete.”

…but we are working on it! Stay tuned.