Wiley OnLine Library Moving UPDATE Moved March 17 or 18 2018

Well, looks like the move happened. Site looks different and has some changes to functionality, I believe. Have a look HERE.

Please talk to your Subject or Liaison Librarian if you have any questions about using the site or its features. Contact us at the Help Form below to report any problems.

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We were just advised that Wiley will be migrating to their new platform this weekend [March 17th or 18th]. Redirects will be in place, but there will be no dual access period. Wiley does not anticipate any downtime. Although the base URL remains the same, the URLs at the journal level will be changing

Please report any problems to our Help Form.

Taylor & Francis Online (Journals website) will be unavailable Friday, December 1, 2017 from 4:00 pm – 5:00 pm.

From Taylor and Francis: “This is due to a scheduled improvement to the platform infrastructure.

We apologize for any inconvenience this may cause, and our developers will be working as quickly as possible to deploy the release.”

Taylor & Francis Online (Journals website) will be unavailable Friday, December 1, 2017 from 4:00 pm – 5:00 pm.

From Taylor and Francis: “This is due to a scheduled improvement to the platform infrastructure.

We apologize for any inconvenience this may cause, and our developers will be working as quickly as possible to deploy the release.”

UPDATE! Science Direct is tweeting that the issue is resolved. If you are still having problems:

1. clear the history (cache & coolies) from your browser and try again
2. report via the Help Form below if problems continue

The ScienceDirect platform from Elsevier is experiencing intermittent problems.

Sometimes there is an error message “Sorry, your request cannot be processed…” sometimes a log-in screen.

We are working on a solution. Please report any problems to our Help Form.

UPDATE! Science Direct is tweeting that the issue is resolved. If you are still having problems:

1. clear the history (cache & coolies) from your browser and try again
2. report via the Help Form below if problems continue

The ScienceDirect platform from Elsevier is experiencing intermittent problems.

Sometimes there is an error message “Sorry, your request cannot be processed…” sometimes a log-in screen.

We are working on a solution. Please report any problems to our Help Form.

UPDATE – log-in to Usernames & Passwords working as expected now.

Certain online resources require additional log-in information – like a Username & Password that is shared by everyone. This info is usually hidden and requires Users to log into a secondary level.

For example, access to the BC Building Code (click here). You need to log in to get the Username & Password to access the Code… but it isn’t working.

A ticket has been submitted, and we hope that access to these types of resources (that have a hidden page with additional log-in info) can be fixed soon.

Sorry for the inconvenience.

There continues to be intermittent issues with the eJournal Portal (the tab that says “Journal Titles” on the Library Homepage).

Per the third-party that hosts this service:

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“Thanks for the reports of slowness related to the E-journal Portal.  We are aware of the issue… this issue is happening intermittently and is not impacting all customers which has made it difficult to diagnose and definitively address.  For those impacted, we understand this is frustrating and apologize for the inconvenience this is causing you and your users.  We also understand the timing is not great as many of you are starting new school years.”

“[W]e have a series of fixes going out in the next 1-5 weeks that we believe will significantly reduce the instances of slowness (if not fix this issue altogether).”

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As a temporary work-around, you can search for a journal title in the Catalogue from here.

…selecting “Journal title begins with” from the dropdown menu, BUT this will only search for journals (electronic and Print) that have a record in the Catalogue.

As always, report any problems – and direct Patrons to do the same – with online resources via our Help Form.

UPDATE ; Wiley Online is back online.

Wiley Online Library (eBooks & eJournals) seems to be down.

Working on it.

Stay tuned.

*UPDATE* Slowness issues resolved. If you have further problems, please contact us using our Help Form:

There have been several reports about the eJournal Portal (“Journal Titles” on the Homepage, “Journals” under Search Collections) being very slow. We have reported this to Ex Libris/ProQuest, and they are working on it.

Stay Tuned!