Articles from some Oxford journals cannot be reached through Summon and the Citation Linker. Our vendor is working on restoring article level linking.

 

Work around:

If the “Full Text Online” link in Summon leads to the Citation Linker with “Browse Journal”, go back to the Summon results, click on “Preview” and then on the DOI, if present. This may link directly to the article.

Otherwise, when in the Citation Linker, click on “Browse Journal” and search for the article by title on the Oxford journal website.

Apologies for the inconvenience. Please continue to report problems via our Help Form.

ScienceDirect (Elsevier) Journal Article links producing error:

Error Sorry, your request can not be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-009]

This is a known issue that is being worked on by the publisher. However, it may take several days. It seems to be caused by non-alphanumeric characters in either the article title or the journal title (for example a comma or colon or a parenthesis). This is happening from both Summon and the Citation Linker.

Work around:

If you see the above error on ScienceDirect, go back to the Citation Linker page and click the triangle next to the  then click “Browse Journal”. You will then need to browse to the volume/issue/page of the article you want.

Apologies for the inconvenience. Please continue to report problems via our Help Form.

constructionApologies for the longer than expected downtime of Summon,  the Citation Linker (UBC eLink) and the eJournal Portal over the weekend of October 29th & 30th.

These systems are maintained by a 3rd-party provider (ProQuest) on servers located off campus (meaning, in “the Cloud”). Initially, they expected the downtime to be two brief windows on Saturday. However, as several folks have noticed, the downtime extended into Sunday.

Per an email notice from ProQuest:

We would like to apologize and inform you that our maintenance work is taking longer than expected. We understand and regret the impact that this has on you and your library’s users.

We believe everything is working now. If you experienced an error message over the past weekend with searching or linking from the Library website, please clear the history (cache & cookies) from your browser and re-try.

If problems persist, contact us via our Help Form.

broken_parts

RESOLVED AGAIN! -Summon seems back to normal

October 20, 2016 – Problem Returns.

Yes, sadly the fix fell apart. Stay tuned.

UPDATE – Problem is reportedly fixed. Please contact us via the Help Form if you are still experiencing issues.

Summon (our “General” search and Discovery Tool) is experiencing problems. Some searches return the following error:

——-

Application Error

There were too many requests received from your client. This request will be ignored.

We are working on the problem. Try clearing the history (cache & cookies) from your browser and re-searching as this sometimes works.

Stay tuned!

 

broken_parts

UPDATE! All seems to be well. Report any problems to our Help Form.

Summon has launched a new interface. However, it hasn’t gone well. Links from results are broken, leading to an error message. Hopefully, a fix is coming soon. Stay Tuned!

broken_partsACCESS RESTORED AGAIN!

…and lost again for some ebooks! Stay tuned.

ACCESS RESTORED!     ???? 

Please clear the history, cache & cookies, from your browser. Report any continuing problems here, please:

 

Some folks are having problems accessing the Wiley site for ejournals & ebooks. The problems are spotty across the campus and do not affect everyone.

We are in contact with Wiley. Please stay tuned!

bandit800

UPDATE! – Access was restored April 19th.

Due to excessive downloading attempts, American Physical Society (APS) has blocked access via EZproxy. We are working on a resolution. Stay Tuned

oxford logoDue to a change in how URLs are formatted (http VS https), some Oxford Journals are popping up error messages on and off campus.

Hopefully, this will be resolved soon.

In the meanwhile, report problems to us via our Help Form. A work around (on campus only) is to take the problem URL in the error message, for example:

http://ezproxy.library.ubc.ca/login?url=https://jiplp.oxfordjournals.org/

…and use just this part of it:

https://jiplp.oxfordjournals.org/

BUT this only works on campus.

Wiley

**UPDATE – ACCESS RESTORED** If you had problems yesterday, Please clear the history (cache & cookies) from browsers and try accessing Wiley now. Contact us via the Help Form if problems persist.

We are currently experiencing access problems for the Wiley Online Library eBooks & eJournals – especially via EZproxy.

 

Working on a solution. Watch this space for updates.

broken_parts

UPDATE – Access temporarily restored while problem being sorted. Please clear history (cache & cookies) from your browser and try accessing again.

Access to the Wiley journals & ebooks is experiencing problems.

 

All off-campus access via EZproxy is down. Some on-campus access is down, as well. We are working on the problem.

a place of mind, The University of British Columbia

UBC Library

Info:

604.822.6375

Renewals: 

604.822.3115
604.822.2883
250.807.9107

Emergency Procedures | Accessibility | Contact UBC | © Copyright The University of British Columbia

Spam prevention powered by Akismet