CB Insights was showing a “Your session has expired” error message when Users signed in via EZproxy.

I think that it is fixed now.

Please clear history, cache & cookies, if you had problems in the past and go through our Resource page to log into an existing account.

EZproxy, used to authenticate Users into Library resources from off campus, will be down for maintenance Thursday,

October 8th, at 10:00 a.m. PDT for 30 minutes. If you run into access problems outside of that window in time, please

report it to us via out Help Form.

RESOLVED!

We have solved the problem with Passport. Please do the following:

1) clear all history (cache & cookies) from your browser (or if you know what you are doing, clear only the history/cookies related to Passport)

2) go to the Resource page & click on Connect to Resource and log into UBC’s EZproxy as usual.

==============

Passport GMID is leading from the CWL log-in screen to it’s own log-in page rather than into the resources.

We are looking into the problem.

Stay tuned.

WileyDue to the heavy traffic Wiley Online is experiencing from our off-campus server (EZproxy), they are occasionally blocking the IP address.

If you see an error like this on the Wiley site:

Access from your IP address has been blocked. Please contact your librarian for assistance.

Please try the following:

  • Make sure that you are NOT logged into MyVPN
  • Clear the history (cache & cookies) from your browser
  • Wait 10 – 15 minutes then try the link to the item on Wiley again.

If access problems continue, please report them to us via our Help Form with a screenshot, if possible, of the error message.

UPDATE: Off-Campus Access has been restored as of Sunday, Feb.9, 7:00PM (PST) .
Please clear your cache and cookies.
If problems persist, contact us via our Help Form.

ScienceDirect => Off-Campus Access Blocked

EZproxy (off-campus access, where you log in with your CWL) has been blocked by ScienceDirect. We are working to get the block lifted for the weekend.  Stay Tuned!

Possible Off-Campus Access Interruptions November 21st

 

On November 21st, around 10:00 p.m. PST, the Off-Campus EZproxy Authentication system will be offline for about 10-15 minutes. This means Users authenticating from off campus to Library resources may lose access unexpectedly for a short period.

If you can’t log in to a resource or suddenly lose access to a resource, please try again after a few minutes.

If problems persist, contact us via our Help Form, and we will investigate.

UPDATE => ScienceDirect restored.

Elsevier has restored access to ScienceDirect.

They blocked access for almost a full day due to “Systematic downloading of significant amounts of data”. Please read about the use of Library-licensed online resources.

Do not use automated software to download articles. If you wish to do Text & Data Mining or other high-download activities, contact our Licensing Unit to see what is possible. In some cases, all the Provider needs is notification beforehand.

Connect to Library Resources

At this time, ScienceDirect (ebooks & ejournals from Elsevier) appears to be blocked for off-campus Access via EZproxy.

We are investigating.

Stay tuned.

Off-campus access to ScienceDirect (Elsevier) ejournals & ebooks has been restored via EZproxy.

If you had problems yesterday, clear the history (cache & cookies) from your browser before trying to connect.

Report any problems via our Help Form.

Taylor & Francis ebooks:

UPDATE: PROBLEM RESOLVED.

Please clear the history (cache & cookies) from your browser if you had a recent problem with Taylor & Francis ebooks.

Off-Campus access via EZproxy is down. We are working on it. Stay Tuned!

UPDATE : Access off campus has been restored. Please clear your browser history (cache & cookies) if you were having access problems.

If problems persist, contact us via our Help Form.

PsychiatryOnline is down for off-campus access.

This site (with all its ebooks and other content – including DSM-5) can currently be accessed on campus only.

The issue is being worked on. Stay tuned!

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