Possible Off-Campus Access Interruptions Saturday

On Saturday, November 9th, from 7:00 a.m. to 3:00 p.m., the CWL Authentication system will be undergoing testing. This mean Users authenticating from off campus may lose access unexpectedly for short periods.
If you can’t log in to a resource or suddenly lose access to a resource, please try again after a few minutes.

If problems persist, contact us via our Help Form, and we will investigate on Monday.

Off-campus access to ScienceDirect (Elsevier) ejournals & ebooks has been restored via EZproxy.

If you had problems yesterday, clear the history (cache & cookies) from your browser before trying to connect.

Report any problems via our Help Form.

Taylor & Francis ebooks:

UPDATE: PROBLEM RESOLVED.

Please clear the history (cache & cookies) from your browser if you had a recent problem with Taylor & Francis ebooks.

Off-Campus access via EZproxy is down. We are working on it. Stay Tuned!

Using Google Scholar with EZproxy (the UBC Library off-campus authentication method) can be tricky. You need to set up a Google Scholar session BEFORE logging into EZproxy.

Our Google Scholar resource page (with instructions) is HERE (Google Scholar).

Basically, the steps are:

• Go to Google Scholar and log in, if you have a Gmail account. However, an account is not necessary.
• Under the upper left “hamburger menu” (three horizontal bars), click on “Settings“
• Click on “Library Links” and search for  UBC Library  (if you have a Gmail account, Google might remember your settings)
• Tick the boxes and SAVE
• Do your search. When the results come up, you will see  UBC eLink  to the right. Click on that for the result you are interested in
• This will take you to our Citation Linker page. Click on the blue button for Full Text and at that point you will be asked to log into EZproxy

If you run into any problems, please contact us via our Help Form including any error messages or screenshots that might be helpful.

REMEMBER: Google Scholar does not index (capture) all the resources available from UBC Library. Please use our discovery tool Summon (also from the General tab on the Library Homepage) –and– contact a Subject Librarian to make sure you are finding all available resources.

UPDATE : Issue has been temporarily resolved. IF you had problems in the past, please clear history (cache & cookies) from your browser and try to set up a folder now. Contact us if problems persist via our Help Form.

Due to technical difficulties that EBSCOhost is aware of (and working on), patrons cannot create an EBSCOhost personal folder while off campus and using EZproxy. To create a folder, patrons must be on campus using a Library computer, UBCSecure Wireless or other computer with a recognized UBC IP address. You can tell if you are at a recognized IP because the UBC crest will appear on the left side of the screen (EZproxy, as mentioned, is the exception. The crest is there, but you cannot create a folder).

After you create a folder on campus, you can log into it when you access a UBC Library subscribed EBSCOhost database off campus via EZproxy.

We will update this post as EBSCOhost works on this problem.

Wiley Online Library will be unavailable on Saturday 7th November 2015 from 10:00-16:00 GMT / 05:00-11:00 EST / 18:00-00:00 SGT for essential maintenance. Apologies for the inconvenience.

Hello:

Access to Wiley ejournals and ebooks is currently down for off-campus users. On campus access is not effected. We are working on it. Thank you for your patience.