In February 2013, UBC Library asked a random sample of students and faculty to share their perceptions of the Library by taking the LibQUAL+ survey. Thank you to all who responded, and congratulations to Kelly Hick, lucky winner of the draw for an iPad mini!

Survey prize draw winner

The LibQUAL+ survey measures user satisfaction with Library services and was last run at UBC in 2010. This year we are pleased to have more responses than ever before, with 918 completed surveys: 

  • 313 undergraduates, 370 graduate students and 235 faculty members
  • balanced representation across university disciplines
  • 67% of respondents visit UBC Library to use its resources at least monthly
  • 98% access resources through the Library website

We have started analyzing results and will report findings and recommendations in the coming months. Thank you again to all respondents for your valuable input.


UBC Library is once again participating in the LibQUAL+® survey, which gathers feedback on Library collections, services and spaces. 

The web-based survey was sent to a random sample of students and faculty on February 12, 2013. LibQUAL+® closes on March 4, 2013, and the Library will share survey results with the campus community by Fall 2013.

LibQUAL+® is an internationally recognized survey used by more than 1000 libraries to measure service satisfaction among users, and to better understand and respond to user expectations. UBC Library last ran LibQUAL+® in 2010, and in 2013 we join a consortium of nearly 50 Canadian academic libraries using the survey to better understand and respond to student and faculty expectations.

More information about LibQUAL+® is available on the Library’s About Us site, as well as answers to FAQs.

You may have noticed a new look at UBC Library. This week we unveiled a new homepage, featuring redesigned sections of its site, including the Research Help and Use the Library portals.

The redesign was the result of a lengthy effort from Library Systems and Information Technology (LSIT). Paul Joseph, Systems Librarian, says the project has been underway since he first came to UBC in 2009. “I made it part of my mission to tackle our rather large and complex site through incremental change and improvements rather than a wholesale makeover and redesign. This has allowed us to be experimental, nimble and responsive to not only user needs and expectations, but also our approach to web design.” 

Over the past year, Joseph and LSIT have launched several new portals, including SearchHours and Locations, and the newly revamped Get Research Help and Use the Library portals.

In April, LSIT, along with the Library’s Web Services Working Group, opened a Library homepage survey for members of the UBC community (students, faculty, staff, alumni, and those with an affiliation to the University). The survey encouraged feedback on the existing layout and offered opportunities for constructive criticism.

In addition, several one-on-one sessions with faculty, focus groups (including students), and regular user testing offered continuous feedback and improvements for the proposed designs. More than 120 users were consulted and tested and the resulting data directly impacted the design of the homepage. “The best way we can serve our users is to design and develop iteratively in response to their feedback and experiences during testing,” says Joseph.

SLAIS student Jonathan Schatz, who worked on the project over the summer as part of his co-op internship, said a highlight of the usability testing was “watching small changes cascade into largely improved interactions.”

Search Box on the homepage

Key features 

The new site reintroduces drop-down navigational menus, and a highly improved search box, which offers tips for users to help improve their search method. The “breadcrumbs” feature, which offers users a visual trail of where they have been, is being implemented across the entire Library site.

In addition to a site-wide content clean up, the homepage “clutter” has been reduced due to an overwhelming response from users that the old homepage was too crowded. A new “Login” button on the main menu allows users to login quickly and access their Library Account (to renew books online, check document delivery and more), EZproxy or Refworks. 

“The homepage reflects the outcome of a process involving widespread user consultation, feedback collection, data analysis, and usability testing,” says Joseph. It also offers a value proposition, or a statement used to describe the site’s purpose. “Our statement ‘Find the best [source] for your research’ functions as a great enticement for first-time users of the Library’s site, and a reminder for return visitors of the value UBC Library brings to its users.”

Check out some of the comments and reactions to the new design on social media.

Next steps

Now that the new site has launched, LSIT is busy updating other sections of the site, including the About Us and Contact Us sections. Joseph says there are many more great things to come as the Library works to “constantly improve our web services.”

In the meantime, we value your input. Please provide your comments via the “Feedback” button on the homepage. 

Citation Management Software Survey

Do you use software to manage your citations for research papers? Like RefWorks, Zotero, Mendeley, EndNote? 

We want to hear from you! Fill out our Citation Management Software survey for a chance to win a $25 giftcard to UBC Bookstore. 

Take the survey now.

UBC Library offers instruction and online tutorials for using citation management software. The survey results will help us determine which software is being used, and how the Library can best offer support and instruction. 

Survey closes May 25. For further information or posters, contact Library Communications.

Homepage feedback sessions

The Library is looking for more feedback to improve its homepage website design. 

There are three upcoming opportunities for feedback – open to all members of the UBC community (students, faculty, staff, alumni and those with an affiliation to the University). The feedback gathered will be used to help in the redesign of the Library’s current homepage.

15 participants will receive a $10 gift card to UBC Food Services. Advance registration for the sessions is required. All sessions will be held in the Irving K. Barber Learning Centre, room 272 (Gold River Room), next to Ike’s Cafe.

Those wishing to provide additional feedback are encouraged to contact John Chan, Library Systems and Information Technology, for future opportunities.

a place of mind, The University of British Columbia

UBC Library





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