The conclusion of University Librarian Ingrid Parent’s presidency of IFLA and an update on the LibQUAL survey are highlighted in the Fall 2013 issue of the CPSLD Newsletter

Other news covers the digitization of Canada’s oldest feminist periodical, the acquisition of the oldest book in UBC Library’s collections and more.

The Library’s submission begins on page 29 of the newsletter, which is published on behalf of the Council of Post Secondary Library Directors, British Columbia.

UBC Library’s LibQUAL+® survey results have been released, including a summary of suggested priority areas for further exploration. A subset of results from 2007, 2010 and 2013 are also available online in an interactive visualization that illustrates how perceptions of the Library have shifted over time for undergraduate students, graduate students and faculty. 

Among the top priorities identified in the 2013 survey is off-campus access to electronic resources. In direct response to this user feedback a working group of Library staff members is actively exploring ways to improve remote access to UBC Library electronic collections.

LibQUAL+® is one of the methods UBC Library uses to stay in touch with student and faculty priorities and to monitor our progress. Other surveys complement and provide context for interpreting LibQUAL+® and strengthen evidence for decision-making. The Student Senate Caucus UBC Library Survey is one of these such surveys, and the results can now be viewed on the Alma Mater Society of UBC Vancouver (AMS) website.

Questions about LibQUAL+® and requests for more information can be directed to Jeremy Buhler, Assessment Librarian, at jeremy.buhler@ubc.ca.

Learning Centre entrance

UBC Library’s Spring Update appears in the latest edition of the BCLA Browser, the online, open access publication of the British Columbia Library Association. 

Highlights include renovations at the Irving K. Barber Learning Centre, a new book prize for B.C. scholarly books, the digitization of the Westland television series and more. 


UBC Library is once again participating in the LibQUAL+® survey, which gathers feedback on Library collections, services and spaces. 

The web-based survey was sent to a random sample of students and faculty on February 12, 2013. LibQUAL+® closes on March 4, 2013, and the Library will share survey results with the campus community by Fall 2013.

LibQUAL+® is an internationally recognized survey used by more than 1000 libraries to measure service satisfaction among users, and to better understand and respond to user expectations. UBC Library last ran LibQUAL+® in 2010, and in 2013 we join a consortium of nearly 50 Canadian academic libraries using the survey to better understand and respond to student and faculty expectations.

More information about LibQUAL+® is available on the Library’s About Us site, as well as answers to FAQs.

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