Just a heads up…

Due to systems maintenance, the public facing Library Catalogue will be unavailable for 2 hours (10:00 pm – midnight) on Saturday, September 30th. UBC IT notice here.

Our Summon Discovery Service will be not be disrupted. So, you will be able to search for online resources.

There continues to be intermittent issues with the eJournal Portal (the tab that says “Journal Titles” on the Library Homepage).

Per the third-party that hosts this service:

“Thanks for the reports of slowness related to the E-journal Portal.  We are aware of the issue… this issue is happening intermittently and is not impacting all customers which has made it difficult to diagnose and definitively address.  For those impacted, we understand this is frustrating and apologize for the inconvenience this is causing you and your users.  We also understand the timing is not great as many of you are starting new school years.”

“[W]e have a series of fixes going out in the next 1-5 weeks that we believe will significantly reduce the instances of slowness (if not fix this issue altogether).”

As a temporary work-around, you can search for a journal title in the Catalogue from here.

…selecting “Journal title begins with” from the dropdown menu, BUT this will only search for journals (electronic and Print) that have a record in the Catalogue.

As always, report any problems – and direct Patrons to do the same – with online resources via our Help Form.

 

constructionApologies for the longer than expected downtime of Summon,  the Citation Linker (UBC eLink) and the eJournal Portal over the weekend of October 29th & 30th.

These systems are maintained by a 3rd-party provider (ProQuest) on servers located off campus (meaning, in “the Cloud”). Initially, they expected the downtime to be two brief windows on Saturday. However, as several folks have noticed, the downtime extended into Sunday.

Per an email notice from ProQuest:

We would like to apologize and inform you that our maintenance work is taking longer than expected. We understand and regret the impact that this has on you and your library’s users.

We believe everything is working now. If you experienced an error message over the past weekend with searching or linking from the Library website, please clear the history (cache & cookies) from your browser and re-try.

If problems persist, contact us via our Help Form.

newsLIBRARY WEBSITES OUTAGE

Due to some server moves, several Library websites and services will be disrupted starting at 10 p.m.  Tuesday, January 14; services are expected to resume by 1 a.m. on Wednesday, January 15.

These may include:

  • Library website and related services (www.library.ubc.ca)
  • Indexes and databases portal
  • Link resolver service  elinkicon

Sorry for the inconvenience.

 

broken_partsAs you have noticed, the look of the Library Home page has changed. This is the new University-wide “Common Look & Feel” initiative.

Unfortunately, it seems that the tabs on the Home age freeze up for first-time visitors. We have found that clearing the cache & cookies from the browser and re-loading the page fixes this.

If you are wondering where the ejournals are in the Search Collections Portal, it’s pretty simple.

Print and ejournals are under “Journals“. The search box on the left searches the UBC Catalogue for Print and ejournal titles. The search box on the right searches searches the Serials Solutions knowledgebase for ejournal only.

And what if you have a DOI or PMID number for an article? You can search those under “Indexes, Databases & Articles“, bottom right search box.

View the video recording of the brown bag session that Paul Joseph gave at the end of March on web publishing within a content management framework at UBC Library.

Event details at http://elred.library.ubc.ca/libs/dashboard/view/972.

Part 1

Part 2

a place of mind, The University of British Columbia

UBC Library

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