Issue RESOLVED
A system issue is affecting the performance of Reader on the ProQuest Ebook Central platform.  PDF download and online reading services are not available.   System engineers are working to fix the issue, and we’ll update you as soon as we know more.

June 26, 5:00pm – 9:00pm

Due to scheduled maintenance

The following services may be down on Friday, June 26th, from 5:00pm – 9:00 pm PST:

  • Citation Linker (Full Text Online page)
  • eJournal Portal (“Journal Titles” tab on Library Homepage)
  • UlrichsWeb

As well, the “Alternatives” feature of the Library Access Browser Extension (Lean Library) may also be down.

Summon itself should not be affected, though any linking through the Citation Linker will be during that time.

 

UPDATE: As of June 24 morning, EBSCOhost databases seem to be back to normal.

EBSCOhost Databases were down earlier today

They appear to be back, but are very slow.

Stay tuned for any further updates.

RESOLVED!

We have solved the problem with Passport. Please do the following:

1) clear all history (cache & cookies) from your browser (or if you know what you are doing, clear only the history/cookies related to Passport)

2) go to the Resource page & click on Connect to Resource and log into UBC’s EZproxy as usual.

==============

Passport GMID is leading from the CWL log-in screen to it’s own log-in page rather than into the resources.

We are looking into the problem.

Stay tuned.

Update: Access restored.

Access to all EBSCOhost databases
(Medline, Psycinfo, Cinahl etc.) is currently unavailable.
EBSCO engineering teams are investigating the issue.
We will provide updates on when access will be restored.

 

WileyDue to the heavy traffic Wiley Online is experiencing from our off-campus server (EZproxy), they are occasionally blocking the IP address.

If you see an error like this on the Wiley site:

Access from your IP address has been blocked. Please contact your librarian for assistance.

Please try the following:

  • Make sure that you are NOT logged into MyVPN
  • Clear the history (cache & cookies) from your browser
  • Wait 10 – 15 minutes then try the link to the item on Wiley again.

If access problems continue, please report them to us via our Help Form with a screenshot, if possible, of the error message.

UPDATE: Off-Campus Access has been restored as of Sunday, Feb.9, 7:00PM (PST) .
Please clear your cache and cookies.
If problems persist, contact us via our Help Form.

ScienceDirect => Off-Campus Access Blocked

EZproxy (off-campus access, where you log in with your CWL) has been blocked by ScienceDirect. We are working to get the block lifted for the weekend.  Stay Tuned!

Possible Off-Campus Access Interruptions November 21st

 

On November 21st, around 10:00 p.m. PST, the Off-Campus EZproxy Authentication system will be offline for about 10-15 minutes. This means Users authenticating from off campus to Library resources may lose access unexpectedly for a short period.

If you can’t log in to a resource or suddenly lose access to a resource, please try again after a few minutes.

If problems persist, contact us via our Help Form, and we will investigate.

Possible Off-Campus Access Interruptions Saturday

On Saturday, November 9th, from 7:00 a.m. to 3:00 p.m., the CWL Authentication system will be undergoing testing. This mean Users authenticating from off campus may lose access unexpectedly for short periods.
If you can’t log in to a resource or suddenly lose access to a resource, please try again after a few minutes.

If problems persist, contact us via our Help Form, and we will investigate on Monday.

Update – Summon is back up

Contact us if further problems : https://about.library.ubc.ca/contact-us/ejournal-help/

Summon, UBC Library’s discovery service, is currently down.

 

We are working on it.

Stay tuned!

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