Update: Access restored May 13th 8:30am PST
The vendor is continuing to monitor and address any remaining user experience issues in the coming days.   We will report further updates as they are released.

A variety of Kluwer Law resources (Kluwer Law journals, Kluwer Arbitration International, Kluwer Law International, various Tax Libraries, CCH, etc.) are down.  The Provider is working on a solution, but has no timeline for a fix.   Problem seems to be a malware attack on their platform. Some info here

The tools for the Joanna Briggs Institute (JBI) Evidence-Based Practice (EBP) site on Ovid are not currently working.

Per the Provider:

Unfortunately, due to ongoing network issues we are having at the Ovid end the JBI EBP tools are unavailable and the error message you see is appearing when people try to login to their personal accounts.

However there is a workaround, if the person ignores this message and clicks the “MyWorkspace” section of the blue navigation bar at the top of the Ovid screen they will be taken into their Personal Account information and their Searches/Alerts/Projects will be available to them.

Thank you for your continued patience while we are working to restore normal Ovid service.  Unfortunately, we do not have a specific timeline for when we expect service to be fully restored and we do apologize.

Please watch for updates.

 

UPDATE: Site back up.

Access to the Érudit platform has been unavailable since Tuesday, March 21st, 2019 due to a major fire at the Réseau d’informations scientifiques du Québec (RISQ).  Technical teams are working to replace the damaged infrastructure as quickly as possible.

Updates will be shared on the Érudit Twitter account @eruditorg and we will provide notice when access is restored.

The Walter de Gruyter website, which host many ebooks (including Harvard and Columbia) is verrrrrry slow.

We have a ticket in to de Gruyter.

Please be patient while we work on this issue. The page will load… eventually.

Certain ebook URLs are breaking and leading to the Off-Campus AccessOops” page (even when users are on campus).

Mostly, these are ebooks that were on the old eBook Library platform (retired some time ago) and are now on the ProQuest eBoook Central platform.

We are working on the issue and hope for a solutions soon.

If faced with this error message, please try searching for the ebook HERE .

Please report any problems via our Help Form.

 

Occasionally, on the Taylor & Francis ebook site, you will see a title that says “This title is not available for sale” and you will not have access to the full text.

We apologize for any confusion this causes.

We try to only list in the Catalogue and Summon ebooks that have full-text access. However, the title list we use is not pre-sorted to identify the “not for sale” titles from Taylor & Francis (this site also includes CRC Press, Routledge and several other imprints). so, we do not know which of the over 120,000 ebooks have been withdrawn until someone comes across this message.

If you find a T&F ebook like this, please report it via our Help Form and we will remove it and advise on an alternative source (if available) for the title.

Sorry for the inconvenience.

ProQuest eBook sites and Database sites will be off-line on August 18th & August 19th for maintenance.

eBooks will be down from approximately 9:00 a.m. PDT till 2:00 p.m. PDT August 18th.

Other resources will be down from 7:00 p.m. august 18th till 8 hours later on August 19th.

Note: times may change without notice as this is all happening on the ProQuest side.

Some resources affected include:

  • eBook Central
  • ProQuest Databases
  • ProQuest Congressional
  • ProQuest Dialog
  • Chadwyck-Healey databases

WileyWiley OnLine Library Moving UPDATE Moved March 17 or 18 2018

Well, looks like the move happened. Site looks different and has some changes to functionality, I believe. Have a look HERE.

Please talk to your Subject or Liaison Librarian if you have any questions about using the site or its features. Contact us at the Help Form below to report any problems.

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We were just advised that Wiley will be migrating to their new platform this weekend [March 17th or 18th]. Redirects will be in place, but there will be no dual access period. Wiley does not anticipate any downtime. Although the base URL remains the same, the URLs at the journal level will be changing

Please report any problems to our Help Form.

https://technicalservices.sites.olt.ubc.ca/files/2012/01/broken_parts.jpg

UPDATE: RefWorks reports that this is fixed.

New RefWorks and Google Docs are not working together.

There is a system wide problem with New RefWorks not working with Google Docs. RefWorks is working on resolving this issue.

Instead of Google Docs, please use another word processor, such as MS Word.

We apologize for the inconvenience.

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