As announced in August, UBC’s new campus-wide Pay for Print service has rolled out at UBC Library branches, replacing existing Library pay-for-printing solutions.

Pay for Print is a service that allows students, faculty, staff and visitors at UBC to print, copy and scan documents efficiently via their UBCcards. This service enables a uniform payment mechanism and accounting service to allow departments to offer students, faculty and staff access to printing services with their UBCcard.

As part of this process, the Library has asked that all users with old copy cards return their cards for refunds. Refunds include both the deposit ($1) and the balance amounts on the cards. Refunds are provided Monday – Friday in the following locations:

The deadline for refunds is October 31. Please contact lib-oldcopycards@lists.ubc.ca with any questions about old Library copy card refunds.

For more information on the Pay for Print process, visit the Library’s Print, Copy, Scan website.

UBC’s new campus-wide Pay for Print service is rolling out at UBC Library branches, replacing existing Library pay-for-printing solutions.

Pay for Print is a service that allows students, faculty, staff and visitors at UBC to print, copy and scan documents efficiently. Pay for Print uses a unified system of payment via the UBCcard to allow anyone to use specially marked printers, which are located across campus. This service enables a uniform payment mechanism and accounting service to allow departments to offer students, faculty and staff access to printing services with their UBCcard.

Please be aware that Pay for Print account activation may not be immediate; please plan for extra time when you first use this system.

For in-person assistance at Library locations, please visit the Circulation, Reference or Information desk and a Library staff member will assist you.

We appreciate your patience as this new system is rolled out across campus.

STUDENT ACCOUNT ACTIVATION

A critical first step to activate student accounts for the Pay for Print system if they have never added money to their UBCcard is to change their CWL password. This can be done on the CWL My Account page. Once the password is changed, the final step for card activation is to login to the Pay for Print website, and add money to their card by clicking the ‘Add Money—UBC Card’ link. This must be done via credit or debit card on the Pay for Print website for the first time. Student cards cannot be activated with cash using a Pay for Print card vendor or at a Food Services Outlet.

REFUND OLD COPY CARDS

Refunds for old copy cards include both the deposit ($1) and the balance amounts on the cards. Refunds are provided Monday – Friday in the following locations:

VISITORS AND GUEST CARDS

Visitors to the campus are also able to use the Pay for Print service by purchasing a re-loadable guest card to pay for printing services on specially marked printers. These re-loadable cards are available from any Library Circulation Desk or Food Services Outlet at a cost of $5.00  

WIRELESS ISSUES

For off-site wireless or connectivity issues (i.e. submitting a print job from your personal laptop off-campus), please contact UBC IT Service Centre Help Desk (604-822-2008).

Additional information will be posted as it becomes available. 

You spoke…we listened.

In conjunction with Xerox, UBC Library is installing new printers and copiers across three branches this month – the beginning of a rollout that will continue into the new year. 

Better and faster machines were installed in the Irving K. Barber Learning Centre as part of a test installation. Beginning the week of December 4, the installations will accelerate, with all public units being replaced across the following branches:

The installation crew is installing one machine at a time to minimize the impact on users. However, certain units may be unusable during installation times. Those wishing to print or copy should look for printed signs in the Library to point them to unaffected areas or visit the Library website for a list of copy and print stations. 

These installations are being implemented partly due to feedback from users who offered feedback about printing and copying services at the Library. We value your input – if you have feedback on the new machines or the installation process, please direct your comments to the General Queries contact form or tweet @ubclibrary (hashtag #ubcnewprinters).