The ASRS is currently experiencing service delays. Please call the IKBLC circulation desk at (604) 822-8149 before picking up material.

UBC’s new campus-wide Pay for Print service is rolling out at UBC Library branches, replacing existing Library pay-for-printing solutions.

Pay for Print is a service that allows students, faculty, staff and visitors at UBC to print, copy and scan documents efficiently. Pay for Print uses a unified system of payment via the UBCcard to allow anyone to use specially marked printers, which are located across campus. This service enables a uniform payment mechanism and accounting service to allow departments to offer students, faculty and staff access to printing services with their UBCcard.

Please be aware that Pay for Print account activation may not be immediate; please plan for extra time when you first use this system.

For in-person assistance at Library locations, please visit the Circulation, Reference or Information desk and a Library staff member will assist you.

We appreciate your patience as this new system is rolled out across campus.

STUDENT ACCOUNT ACTIVATION

A critical first step to activate student accounts for the Pay for Print system if they have never added money to their UBCcard is to change their CWL password. This can be done on the CWL My Account page. Once the password is changed, the final step for card activation is to login to the Pay for Print website, and add money to their card by clicking the ‘Add Money—UBC Card’ link. This must be done via credit or debit card on the Pay for Print website for the first time. Student cards cannot be activated with cash using a Pay for Print card vendor or at a Food Services Outlet.

REFUND OLD COPY CARDS

Refunds for old copy cards include both the deposit ($1) and the balance amounts on the cards. Refunds are provided Monday – Friday in the following locations:

Locations Hours

On-campus

9 a.m. to 3:30 p.m.

Off-campus

8 a.m. to 5 p.m.

VISITORS AND GUEST CARDS

Visitors to the campus are also able to use the Pay for Print service by purchasing a re-loadable guest card to pay for printing services on specially marked printers. These re-loadable cards are available from any Library Circulation Desk or Food Services Outlet at a cost of $5.00  

WIRELESS ISSUES

For off-site wireless or connectivity issues (i.e. submitting a print job from your personal laptop off-campus), please contact UBC IT Service Centre Help Desk (604-822-2008).

Additional information will be posted as it becomes available. 

 

Due to scheduled maintenance work, some Library website service will be unavailable Sunday, March 9 from 10:30 p.m. to 12:00 a.m.

Services affected include the Library catalogue, My Library account, the room booking system, events calendar system, barcode/PIN authentication and off-campus login. 

The outage is expected to end at midnight on Sunday. 

Thank you for your patience. 

Please be advised that UBC Library’s online catalogue system will undergo system maintenance today, October 31, from 3 p.m. to 5 p.m.

During this time, the online catalogue is expected to remain operational but intermittent outages might occur.

We apologize for any inconvenience – thank you in advance for your understanding.

Beginning January 2013, users accessing the Library’s online resources from off campus through myVPN will need to use the EZproxy tool instead.

When accessing a journal or database, EZproxy will automatically determine whether users are valid UBC patrons. Users can simply provide their login credentials (i.e. CWL or Library Barcode/PIN) to access Library resources remotely. Users can login to EZproxy at any time while visiting the Library website by clicking the “Login” button on the navigation bar.

The myVPN service is maintained by UBC – other UBC services available via myVPN will not be affected by the Library changes. 

However, myVPN service requires users to use specific software, while the EZproxy tool can be used without any additional software installations.

Visit the Use the Library site for instructions on connecting from home. For electronic resources troubleshooting or technical assistance, please use the Contact Us form.

If you have any questions regarding the change, please contact Teresa Lee, E-resource & Access Librarian, at teresa.lee@ubc.ca

  • More information about myVPN
  • More information about EZProxy

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