The Library’s Summon Working Group has implemented two immediate changes to the UBC Library’s current instance of Summon. These changes took effect on Wednesday, September 13, 2017:

  • AskAway (chat with Library staff) has now been added to Summon. It can be found under the “chat bubbles” icon on the upper right of the Basic (keyword) search and Advanced search pages. When the AskAway service is closed, there is an “Ask Us” option in the Qwidget which leads to other contact methods
  • The setting that previously automatically removed Newspaper Article results from Summon has been removed. Previously, this was needed to control the large number of newspaper article results that could populate a Summon search result list. Now, Newspaper articles are “lumped” together in a “Newspaper Rollup” feature that will appear partway down the results list (location varies due to weighting of results). For example, looking at this search result:  http://ubc.summon.serialssolutions.com/search?spellcheck=true&s.q=apples#!/search?ho=t&l=en&q=apples you can see the Newspaper Rollup under result #9. Clicking on  “News results for “apples””    brings up all the news results (note: some are described as “Journal Articles”, but their genre is “News”).

We welcome all comments and feedback about our Summon discovery service: the good, the bad and the ugly! You can do this by clicking on the User Feedback (upper right of the Summon results page).

 

broken_parts

RESOLVED AGAIN! -Summon seems back to normal

October 20, 2016 – Problem Returns.

Yes, sadly the fix fell apart. Stay tuned.

UPDATE – Problem is reportedly fixed. Please contact us via the Help Form if you are still experiencing issues.

Summon (our “General” search and Discovery Tool) is experiencing problems. Some searches return the following error:

——-

Application Error

There were too many requests received from your client. This request will be ignored.

We are working on the problem. Try clearing the history (cache & cookies) from your browser and re-searching as this sometimes works.

Stay tuned!

 

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UPDATE! All seems to be well. Report any problems to our Help Form.

Summon has launched a new interface. However, it hasn’t gone well. Links from results are broken, leading to an error message. Hopefully, a fix is coming soon. Stay Tuned!

The new, streamlined interface for Summon (UBC Library’s resource discovery tool) has been launched as of Monday June 23rd. Try a search and see what you think!  ow.ly/ylWEZ

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