March 14th, 2017 by park | No Comments »
Articles from some Oxford journals cannot be reached through Summon and the Citation Linker. Our vendor is working on restoring article level linking.
If the “Full Text Online” link in Summon leads to the Citation Linker with “Browse Journal”, go back to the Summon results, click on “Preview” and then on the DOI, if present. This may link directly to the article.
Otherwise, when in the Citation Linker, click on “Browse Journal” and search for the article by title on the Oxford journal website.
Apologies for the inconvenience. Please continue to report problems via our Help Form.
October 31st, 2016 by madgett | Comments Off on Summon & Citation Linker : Downtime Longer than Expected
Apologies for the longer than expected downtime of Summon, the Citation Linker (UBC eLink) and the eJournal Portal over the weekend of October 29th & 30th.
These systems are maintained by a 3rd-party provider (ProQuest) on servers located off campus (meaning, in “the Cloud”). Initially, they expected the downtime to be two brief windows on Saturday. However, as several folks have noticed, the downtime extended into Sunday.
Per an email notice from ProQuest:
“We would like to apologize and inform you that our maintenance work is taking longer than expected. We understand and regret the impact that this has on you and your library’s users.”
We believe everything is working now. If you experienced an error message over the past weekend with searching or linking from the Library website, please clear the history (cache & cookies) from your browser and re-try.
If problems persist, contact us via our Help Form.
October 14th, 2016 by madgett | Comments Off on Summon : Experiencing Intermittent Problems (Application Error)
RESOLVED AGAIN! -Summon seems back to normal
October 20, 2016 – Problem Returns.
Yes, sadly the fix fell apart. Stay tuned.
UPDATE – Problem is reportedly fixed. Please contact us via the Help Form if you are still experiencing issues.
Summon (our “General” search and Discovery Tool) is experiencing problems. Some searches return the following error:
There were too many requests received from your client. This request will be ignored.
We are working on the problem. Try clearing the history (cache & cookies) from your browser and re-searching as this sometimes works.
August 24th, 2016 by madgett | Comments Off on Summon (the Library’s General search interface) is Broken
UPDATE! All seems to be well. Report any problems to our Help Form.
Summon has launched a new interface. However, it hasn’t gone well. Links from results are broken, leading to an error message. Hopefully, a fix is coming soon. Stay Tuned!
June 23rd, 2014 by corinne2 | Comments Off on Summon 2.0 Launch
The new, streamlined interface for Summon (UBC Library’s resource discovery tool) has been launched as of Monday June 23rd. Try a search and see what you think! ow.ly/ylWEZ
March 13th, 2013 by madgett | Comments Off on ARTstor: Allowing Images to “Pop-Up” in Summon
Serials Solutions (the providers of our discovery service, Summon) have partnered with ARTstor to allow images to “pop-up” into search results.
In order to see these images, you need to allow your browser to display pop-ups for:
As well, you will have to be on campus or logged into EZproxy to see the images.
After you have configured your browser, look at this Summon search … and then click on an image.
October 31st, 2012 by madgett | Comments Off on Summon’s “Citation Online” Results: Wrong Journal Error
For search results in Summon (the primary search box from the Library Homepage) that point to “Journal Article : Citation Online“, all results currently point to the journal “Transactions of the ASABE”. This is a coding error that Summon is working to fix.
Sorry for the inconvenience this is causing; but take note: Journal Article : Full Text Online results are not affected… and you want the full-text stuff anyways, right?