September 14th, 2017 by madgett | Comments Off on Changes to Summon : AskAway added and Newspaper Articles enhanced
The Library’s Summon Working Group has implemented two immediate changes to the UBC Library’s current instance of Summon. These changes took effect on Wednesday, September 13, 2017:
- AskAway (chat with Library staff) has now been added to Summon. It can be found under the “chat bubbles” icon on the upper right of the Basic (keyword) search and Advanced search pages. When the AskAway service is closed, there is an “Ask Us” option in the Qwidget which leads to other contact methods
- The setting that previously automatically removed Newspaper Article results from Summon has been removed. Previously, this was needed to control the large number of newspaper article results that could populate a Summon search result list. Now, Newspaper articles are “lumped” together in a “Newspaper Rollup” feature that will appear partway down the results list (location varies due to weighting of results). For example, looking at this search result: http://ubc.summon.serialssolutions.com/search?spellcheck=true&s.q=apples#!/search?ho=t&l=en&q=apples you can see the Newspaper Rollup under result #9. Clicking on “News results for “apples”” brings up all the news results (note: some are described as “Journal Articles”, but their genre is “News”).
We welcome all comments and feedback about our Summon discovery service: the good, the bad and the ugly! You can do this by clicking on the User Feedback (upper right of the Summon results page).
Posted in AskAway, E-Resources & Access News, eResources Blog, newspapers, summon, Summon 2.0 | Comments Off on Changes to Summon : AskAway added and Newspaper Articles enhanced
March 14th, 2017 by park | Comments Off on Oxford Journals: Problems linking for some articles
Articles from some Oxford journals cannot be reached through Summon and the Citation Linker. Our vendor is working on restoring article level linking.
Work around:
If the “Full Text Online” link in Summon leads to the Citation Linker with “Browse Journal”, go back to the Summon results, click on “Preview” and then on the DOI, if present. This may link directly to the article.
Otherwise, when in the Citation Linker, click on “Browse Journal” and search for the article by title on the Oxford journal website.
Apologies for the inconvenience. Please continue to report problems via our Help Form.
Posted in 360 Link, Browse Journal, Citation Linker, Ejournals, Oxford journals, Platform News, summon | Comments Off on Oxford Journals: Problems linking for some articles
October 31st, 2016 by madgett | Comments Off on Summon & Citation Linker : Downtime Longer than Expected
Apologies for the longer than expected downtime of Summon, the Citation Linker (UBC eLink) and the eJournal Portal over the weekend of October 29th & 30th.
These systems are maintained by a 3rd-party provider (ProQuest) on servers located off campus (meaning, in “the Cloud”). Initially, they expected the downtime to be two brief windows on Saturday. However, as several folks have noticed, the downtime extended into Sunday.
Per an email notice from ProQuest:
“We would like to apologize and inform you that our maintenance work is taking longer than expected. We understand and regret the impact that this has on you and your library’s users.”
We believe everything is working now. If you experienced an error message over the past weekend with searching or linking from the Library website, please clear the history (cache & cookies) from your browser and re-try.
If problems persist, contact us via our Help Form.
Posted in 360 Link, Browsers, Ejournals, eResources Blog, Library Website, maintenance, ProQuest Problems, summon, UBC eLink | Comments Off on Summon & Citation Linker : Downtime Longer than Expected
October 14th, 2016 by madgett | Comments Off on Summon : Experiencing Intermittent Problems (Application Error)

RESOLVED AGAIN! -Summon seems back to normal
October 20, 2016 – Problem Returns.
Yes, sadly the fix fell apart. Stay tuned.
UPDATE – Problem is reportedly fixed. Please contact us via the Help Form if you are still experiencing issues.
Summon (our “General” search and Discovery Tool) is experiencing problems. Some searches return the following error:
——-
Application Error
There were too many requests received from your client. This request will be ignored.
We are working on the problem. Try clearing the history (cache & cookies) from your browser and re-searching as this sometimes works.
Stay tuned!
Posted in Application Error, eBooks, Ejournals, eResources Blog, summon, Summon 2.0 | Comments Off on Summon : Experiencing Intermittent Problems (Application Error)
August 24th, 2016 by madgett | Comments Off on Summon (the Library’s General search interface) is Broken

UPDATE! All seems to be well. Report any problems to our Help Form.
Summon has launched a new interface. However, it hasn’t gone well. Links from results are broken, leading to an error message. Hopefully, a fix is coming soon. Stay Tuned!
Posted in Broken Links, eBooks, Ejournals, eResources Blog, error messages, summon, Summon 2.0 | Comments Off on Summon (the Library’s General search interface) is Broken
November 20th, 2014 by madgett | Comments Off on eBooks Not Findable? : Summon & Catalogue Problems
Posted in eBooks, eResources Blog, MARC 360, ProQuest Problems, summon, UBC Catalogue | Comments Off on eBooks Not Findable? : Summon & Catalogue Problems
September 29th, 2014 by madgett | Comments Off on Major Problems – Database searching & More Down
Posted in broken, Databases, E-Resources & Access News, eResources Blog, summon, UBC Catalogue, UBC Network Problems | Comments Off on Major Problems – Database searching & More Down
June 23rd, 2014 by corinne2 | Comments Off on Summon 2.0 Launch
The new, streamlined interface for Summon (UBC Library’s resource discovery tool) has been launched as of Monday June 23rd. Try a search and see what you think! ow.ly/ylWEZ
Posted in E-Resources & Access News, eResources Blog, summon, Summon 2.0 | Comments Off on Summon 2.0 Launch
August 28th, 2013 by madgett | Comments Off on Too Many “Citation Online” Results in Summon?
Posted in E-Resources & Access News, eResources Blog, summon, Trouble | Comments Off on Too Many “Citation Online” Results in Summon?
March 13th, 2013 by madgett | Comments Off on ARTstor: Allowing Images to “Pop-Up” in Summon
Serials Solutions (the providers of our discovery service, Summon) have partnered with ARTstor to allow images to “pop-up” into search results.
In order to see these images, you need to allow your browser to display pop-ups for:
- *.artstor.net
- *.artstor.org
- library.artstor.org.ezproxy.library.ubc.ca
As well, you will have to be on campus or logged into EZproxy to see the images.
After you have configured your browser, look at this Summon search … and then click on an image.
Posted in ARTstor, Databases, E-Resources & Access News, eResources Blog, Off-Campus Access, pop-up, summon | Comments Off on ARTstor: Allowing Images to “Pop-Up” in Summon