UPDATE – move went well with few problems reported!

Due to a migration to new servers by our third-party eResources Discovery provider, the eJournal Portal (our ejournal linking from the “Journal Titles” tab on the Library Homepage) and our Citation Linker (also known as UBC eLink – the page with a big blue button that links citations to full text) will be offline for 24 hours starting at 5:00 p.m. PST on Friday, February 8th.

Summon and the Catalogue will be partially affected. Only links that go directly to articles, journals, books, videos, etc. will work during this time.

Users can also use direct article links on Google Scholar during this time, but not UBC eLink.

Much more technical info HERE.

For additional assistance, please contact your nearest library branch, or report any problems via the Help Form.

constructionApologies for the longer than expected downtime of Summon,  the Citation Linker (UBC eLink) and the eJournal Portal over the weekend of October 29th & 30th.

These systems are maintained by a 3rd-party provider (ProQuest) on servers located off campus (meaning, in “the Cloud”). Initially, they expected the downtime to be two brief windows on Saturday. However, as several folks have noticed, the downtime extended into Sunday.

Per an email notice from ProQuest:

We would like to apologize and inform you that our maintenance work is taking longer than expected. We understand and regret the impact that this has on you and your library’s users.

We believe everything is working now. If you experienced an error message over the past weekend with searching or linking from the Library website, please clear the history (cache & cookies) from your browser and re-try.

If problems persist, contact us via our Help Form.

As part of the implementation of our new Summon discover service (the “Start Here” box on the Library homepage), we are moving to a new OpenURL resolver: 360 Link from Serials Solutions.

What’s this OpenURL business all about? Remember the familiar button? That lead to our old OpenURL resolver SFX and then on to ejournal articles or ebooks.

Our eerily familiar new button leads to our new OpenURL resolver 360 Link. So, the new button works the same, but leads to a better place. Here is an example!

Your citation (in this case for an ejournal article) is at the top. You have a choice of sources for the article. Some links lead to the Article itself, others to just the Journal level. If there is no online access available, you can search the UBC Catalogue. Still nothing? Try InterLibrary Loans. Simple.

While we implement this new software, there will be overlap. So, you will see both the old SFX and the new 360 Link for the next couple weeks.

Questions? Problems? We’re just a Help Form away.

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