http://beta.ca.news.yahoo.com/calgary-mom-bone-pick-kfc-over-choking-incident.html
(The full story is on the link) To summarize it, a mother of a two-year old daughter filed a complaint to KFC because her daughter nearly choked to death on a quarter-sized bone found inside a piece of popcorn chicken. In my opinion this probably isn’t a one in a million incident, it probably happens all the time but people just spit it out without much thought. The problem here is that KFC has now received bad press and attention. I think KFC could have handled the situation better from improving communication with the mother addressing her concern.They should not wait until it has become a public issue and state they take it extremely seriously and they investigated their meat supplier… etc.. I think if the toddler died or was hospitalized, the effect on KFC would be a lot worse.
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On the other hand, letting a 2-year old eat popcorn chicken in the car when nobody is sitting in the back may not be the wisest choice either. What do you think??






