Category Archives: Your Letter of Accommodation (LOA)

2.3 Troubleshooting & FAQs

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I am not able to log in to ClockWork to download my LOA.

There could be a few reasons you cannot log in to ClockWork:

  • You may have used an old or incorrect link. Please ensure you are clicking on the Student login button on the Centre for Accessibility webpage.
  • Browser or VPN compatibility can impact your ability to log in to ClockWork.
  • The device you use (e.g., phone or laptop) can also impact your login ability. Try using a different browser or device, or clearing your browsing history to see if that remedies the situation. If you are still unable to log in, please contact the front desk staff and attach a screenshot of the error message you see on your end.

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2.2 Who do I give my Letter of Accommodation (LOA) to?

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You will provide your LOA to your instructor(s) or Course Coordinator directly through the ClockWork portal. They will receive an email notification informing them of your LOA. However, note that the following faculties or programs require you to provide your LOA to individuals other than or in addition to your instructor.  Continue reading →

2.1.4 Getting Letter of Accommodation (LOA) – Step 4

Gallery

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The image is titled Request Accommodations. Below the title, there is an image of a table with four columns and four rows. The first column from the right indicated “Letter”. Under the “Letter” column, there are clickable “Get letter” buttons. Students click on the “Get letter” button to download a copy of the LOA.

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Step 4: Download Your Letter of Accommodation (optional)  After requesting your LOA, the status will now indicate Get letter. You may now download your LOA and send it to the appropriate points of contact if you are in one of the programs indicated in 2.2 Who do I … Continue reading →

2.1 Overview – Your Letter of Accommodation (LOA)

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Overview

Your Letter of Accommodation (LOA) is your way of advising your instructor(s) what accommodations you are eligible for in their classes. Your LOA should be provided to your instructor(s) as soon as you are registered with the Centre for Accessibility. To provide your LOA to your instructor(s), please request your LOA through the ClockWork portal. In subsequent terms, it should be provided to instructor(s) within two weeks of the beginning of the term so that they can plan for these accommodations accordingly. Note that some faculties, departments, or courses (e.g., Health Programs, Professional Programs etc.) may require you to provide your LOA to someone other than your instructor(s) (e.g., Course Coordinator). If you are unsure as to who to provide your LOA to, refer to 2.2 Who do I give my Letter of Accommodation (LOA) to? or ask your Accessibility Advisor. Students will not be able to book accommodated exams until they have “Sent” the LOA to their instructors.