In an industry where it is hard to maintain financial success, WestJet has done a good job of trying to achieve this with the way they manage their employees and their unique corporate culture. Steven Courtney, a Commerce 101 student in Section 104, commented on the fact that WestJet has done a good job in managing their employees using the concept of employee empowerment. After reading his post, I concur with Steven’s opinion. Essentially, employee empowerment gives the employees of a company authority over their work. They get to make decisions for themselves and are responsible for their own results. Related to this concept is the organizational culture of WestJet, the values and beliefs that everyone in the organization shares. In WestJet’s case, their corporate culture can be found in their slogan, “Because Owners Care”. Due to the concept of employee empowerment WestJet employees are WestJet owners. As a result, they make their own success. The employee satisfaction that is created by this management system produces unparalleled customer service. As Steven mentions near the end of his blog, just look at the success of WestJet’s rivals. It’s not close because their employees probably don’t have the same incentives as WestJet’s.
