In this article that talks about current brands’ challenge to gain consumer’s trust. It mentioned that consumers don’t cares if two third of the brands disappear in the market. It also mentioned Brands need to earn trust from consumers in order to achieve business success and a good way is through social media.
I believe social media nowadays is an essential part in marketing as it covers a massive amount of consumers from all kinds of segmentation. Through social media, Brands can interact with consumers by posting promotions or new products and see consumer’s reaction from their comments.
Samsung Mobile on Facebook is a great example. It posts all their products online with features and many pictures. It even allows customers to trade in their phone in return for credit while getting a new Samsung phone.
I agree with the article that social media will allow companies to gain brand trust from consumers. For me Facebook have become one of the platform where I can interact with my close friend. If the company is able to join this platform, it will make me feel that this company is also like a close friend and I tend to be more attentive of it’s activities.







