Zappos, an online shoe company, is a successful company that is well known mainly for having the most unique core values. Zappos runs their company very differently from other organizations; it creates a fun, creative and open-minded work environment. Zappos is the best when it comes to customer service especially their toll free number answered by real employees—not machines. The organization cares for their workers by providing free food everyday, free fitness centers, benefit plans etc. Zappos also has a unique hiring system where they offer employees money to leave because they only want committed and passionate employees.
Clearly, Zappos is doing something right with the unique way they run their business. Many other organizations should follow Zappos as a way to further improve their companies overall success and core values; oddly enough, some other companies don’t even know their own core values! Zappos proves giving benefits to their employees and providing WOW customer service will create more passionate hardworking employees and returning customers, which may be costly in the short run but will absolutely benefit in the long run. Zappos is a company that seems to have it all figured out, and if you are not yet looking in to how they run their business you should be!
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