Resume

The following is my resume. If you would prefer a PDF format you can find that here.

Brooke Bowles

#38 Hampstead Close NW

Calgary AB

250-801-4528

brooke.bb@hotmail.com

PROFILE: Dedicated and hard working student, experienced in leadership and creating positive customer service.

SKILLS SUMMARY

• Advertised leadership and communication skills when assigned as store trainer, training three new employees
• Efficient with locating and organizing information using appropriate technology and infor- mation systems including Simply Accounting
• Able to work independently as well as in team environments, as demonstrated when I was given store keys on number of occasions
• Coordinated a program to become knowledgeable of regular customers needs, showing both strong management and leadership skills

EDUCATION

2017: Canadian Securities Course

• Completed July 4, 2017

2010 – 2017: University of British Columbia Okanagan

• Currently enrolled in fourth year economics degree

• Will complete course work by August 15

 WORK EXPERIENCE

2015-2016: Sephora Canada, Skincare Consultant

• Demonstrated leadership and expertise in customer service with coaching position. Supported other associates with training and guidance to improve client services

• Contributed to store sales goals, while ensuring client satisfaction was top priority

• Participated in two elevated courses held in Vancouver. Both courses had components designed to challenge our knowledge and skills, while also establishing standards and processes with enhanced quality

2012-2014: Walmart, Customer Service Specialist

• Processed returns and exchanges in a quick and efficient manner

• Guided and aided customers with their questions, located products and ensured they received proper information

• Resolved any issue customer had about a product and/or store associate

• Assisted Loss Prevention with store security, was awarded Associate of the Month for assisting in the arrest of a scammer

2011: Strad Energy Services, Administrative Assistant

• Correctly processed payroll for fourteen employees located in the field

• Prepared invoices for new work tickets received daily from field workers, while I allocated and retrieved over three million dollars in unpaid work tickets from months prior

• Incorporated an efficient system for organizing work tickets and invoices

• Assisted purchasers with correct coding, and quickly processed purchase orders for the field workers

2010-2011: University of British Columbia, Classroom Note Taker

• Responsible for taking detailed and accurate notes of all lectures

• Held to a strict timeline and successfully submitted notes promptly

• Aided students with learning disabilities by preparing them detailed class notes

2008-2010: Starbucks, Barista

• Positive interaction with customers, successfully customized and adapted to their personal needs

• Operated till and coordinated tasks with other baristas while in control of store key

• Created and mentored a customer service program that empowered other staff members to get to know our regular cliental

• Continued expanding my knowledge while working through supervisor training, as well as instructed and educated new employees