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Using Generative AI at PHSA: What we need to know

Overview

PHSA has approved the use of Microsoft Copilot for generative AI (GenAI) tasks. You can access Copilot via https://m365.cloud.microsoft or directly within Microsoft Word, PowerPoint, and Outlook (look for the Copilot icon).

Important: Only use the PHSA-approved Copilot on the PHSA network. Do not use public versions of Copilot or other GenAI tools (e.g., ChatGPT, Bard) while signed into PHSA systems. When using Copilot, sign in with your health authority account. This activates Enterprise Data Protection (EDP). You will see a green shield icon in the top-right corner, confirming your session is secure.

Why PHSA-approved Copilot is safer

  • Data is not used to train AI models.
  • Information remains within PHSA’s secure environment.
  • Security tools are in place to protect sensitive data.

Human oversight is essential

GenAI tools can assist with brainstorming and summarizing, but they do not replace clinical judgment. Always critically evaluate AI-generated content before using it in any professional context.

Confidentiality and privacy

Do not input identifiable personal information into GenAI tools even if it’s de-identified. This includes:

  • Patient names
  • Medical records or health history
  • Education records or history
  • Diagnoses
  • Treatment plans

Multiple pieces of information, even if each by themselves are non-identifying, together might make the person identifiable. Therefore, PHSA recommends that you do not use GenAI to write or edit clinical reports or chart notes. Some physicians are using Heidi, an AI medical scribe for patient care, as approved by PHSA.

Tips for using Copilot effectively and responsibly

  • Upload reference files using the “Add content” feature. These files are stored in your OneDrive, allowing Copilot to reference them securely.
  • Review sources Copilot provides. Click the links to verify accuracy.
  • Start a new chat for each task to avoid confusion (use the “New chat” button).
  • Images generated by Copilot are copyright-free and can be used freely.
  • If clinicians use GenAI to assist with non-clinical work (e.g., presentations), they might consider adding a note like: “This content was generated with support from Microsoft Copilot and reviewed by a clinician.”

For lots of great tips, please see Dr. Liz Angoff’s AI Resources.

Examples of appropriate uses

  • Brainstorming ideas such as: “What are some evidence-based recommendations for a teenager with dyslexia?” or “How can I explain autism to a young child using a video game metaphor?”
  • Drafting educational materials for patients or families.
  • Summarizing recent research articles.
  • Creating outlines for presentations or workshops.

Trainees: please discuss use of GenAI with your supervisors.

Official guidance and more information

PHSA’s hub for AI information and interim guidance on GenAI support responsible adoption of AI in healthcare. PHSA also provides guidance on using GenAI in research. Guidance is expected to evolve with regulatory and technological changes.

Please also see interim guidance on AI from the College of Health and Care Professionals of BC and the College of Physicians and Surgeons of BC. Both highlight that patient consent is required to transfer patient data through AI and the CPSBC specifically notes that patient informed consent is required to use AI Scribe programs.

 

Disclosure: Copilot was used to edit this document for clarity