{"id":119,"date":"2012-10-23T15:11:42","date_gmt":"2012-10-23T22:11:42","guid":{"rendered":"https:\/\/blogs.ubc.ca\/benlee\/?p=119"},"modified":"2013-10-11T11:38:28","modified_gmt":"2013-10-11T18:38:28","slug":"119","status":"publish","type":"post","link":"https:\/\/blogs.ubc.ca\/benlee\/2012\/10\/23\/119\/","title":{"rendered":"Class #14 (People, Culture and Team)"},"content":{"rendered":"<p>Motivating employees at the customer service centers = better treated customers = better returns<\/p>\n<p>Calls are usually\u00a0stressful\u00a0and emotional which might negatively cause the employees to be stressed<\/p>\n<p>Costs and Benefits of outsourcing customer services (Example: Indian employees)<\/p>\n<p>Importance of a positive and enjoyable working culture (environment) to reach employees loyalties<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Motivating employees at the customer service centers = better treated customers = better returns Calls are usually\u00a0stressful\u00a0and emotional which might negatively cause the employees to be stressed Costs and Benefits of outsourcing customer services (Example: Indian employees) Importance of a positive and enjoyable working culture (environment) to reach employees loyalties<\/p>\n","protected":false},"author":14683,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[326968],"tags":[819828],"class_list":["post-119","post","type-post","status-publish","format-standard","hentry","category-class-notes","tag-comm-101-104"],"_links":{"self":[{"href":"https:\/\/blogs.ubc.ca\/benlee\/wp-json\/wp\/v2\/posts\/119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ubc.ca\/benlee\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ubc.ca\/benlee\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/benlee\/wp-json\/wp\/v2\/users\/14683"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/benlee\/wp-json\/wp\/v2\/comments?post=119"}],"version-history":[{"count":4,"href":"https:\/\/blogs.ubc.ca\/benlee\/wp-json\/wp\/v2\/posts\/119\/revisions"}],"predecessor-version":[{"id":212,"href":"https:\/\/blogs.ubc.ca\/benlee\/wp-json\/wp\/v2\/posts\/119\/revisions\/212"}],"wp:attachment":[{"href":"https:\/\/blogs.ubc.ca\/benlee\/wp-json\/wp\/v2\/media?parent=119"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ubc.ca\/benlee\/wp-json\/wp\/v2\/categories?post=119"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ubc.ca\/benlee\/wp-json\/wp\/v2\/tags?post=119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}