{"id":2368,"date":"2022-04-22T08:00:00","date_gmt":"2022-04-22T15:00:00","guid":{"rendered":"https:\/\/blogs.ubc.ca\/biwiki\/?p=2368"},"modified":"2022-04-29T12:10:58","modified_gmt":"2022-04-29T19:10:58","slug":"capstone-project-using-bi-to-encourage-hearing-attendance","status":"publish","type":"post","link":"https:\/\/blogs.ubc.ca\/biwiki\/2022\/04\/22\/capstone-project-using-bi-to-encourage-hearing-attendance\/","title":{"rendered":"Capstone Project: Using BI to Encourage Hearing Attendance"},"content":{"rendered":"\n<p>Behavioural Insights (BI) Practitioners-in-training in UBC\u2019s <a rel=\"noreferrer noopener\" href=\"https:\/\/continuingstudies.sauder.ubc.ca\/programs\/behavioural-insights\" target=\"_blank\">Advanced Professional Certificate in Behavioural Insights<\/a> complete a capstone project to apply their developing BI knowledge and skills to real-world problems. As teams turn these projects into working papers, conference presentations, and journal articles, we&#8217;ll be posting them to the BI wiki at <a href=\"https:\/\/blogs.ubc.ca\/biwiki\/bi-at-ubc\/\">https:\/\/blogs.ubc.ca\/biwiki\/bi-at-ubc\/<\/a>. This week&#8217;s featured project is:<\/p>\n\n\n\n<h5 class=\"has-text-align-center wp-block-heading\">Check Your Inbox: Evaluating the Impact of Email Reminders on Hearing Attendance<\/h5>\n\n\n\n<p class=\"has-text-align-center\">Alexis Gordon, Emily Medd, &amp; Lindsay Miles-Pickup <br><em>(Advisor: Kirstin Appelt)<\/em><\/p>\n\n\n\n<p>This project aimed to increase attendance at tenancy dispute hearings managed by the BC Residential Tenancy Branch. New \u201cBehavioural Insights informed\u201d pre-hearing notification emails incorporated salient information, consequences of inaction, and actionable next steps. Due to feasibility constraints, control and BI-informed emails were compared in a quasi-experimental trial. Although the BI-informed emails did not significantly increase hearing attendance, the project team identified several useful insights, including the impact of cultural holidays, missing email addresses, and other barriers.<\/p>\n\n\n\n<p>Keywords: <em>behavioural insights, nudge, email reminder, salience, consequences, call to action, attendance, dispute resolution<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\">[ <a href=\"https:\/\/blogs.ubc.ca\/biwiki\/files\/2022\/03\/UBC-DIBS-2021-CBI-07-Hearing-Attendance.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Working Paper PDF<\/a> | <a rel=\"noreferrer noopener\" href=\"https:\/\/ubc.ca.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=b850e920-4960-419d-8a31-addc006d853c\" target=\"_blank\">Conference Video<\/a> &amp; <a rel=\"noreferrer noopener\" href=\"https:\/\/blogs.ubc.ca\/biwiki\/files\/2022\/03\/BIG-Diff-BC-2021-Hearing-Attendance.pdf\" target=\"_blank\">Slides<\/a> ]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This project aimed to increase attendance at tenancy dispute hearings managed by [&#8230;]<\/p>\n","protected":false},"author":28042,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"templates\/template-full-width.php","format":"standard","meta":{"footnotes":""},"categories":[24,22],"tags":[],"class_list":["post-2368","post","type-post","status-publish","format-standard","hentry","category-media","category-news"],"_links":{"self":[{"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/posts\/2368","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/users\/28042"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/comments?post=2368"}],"version-history":[{"count":1,"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/posts\/2368\/revisions"}],"predecessor-version":[{"id":2370,"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/posts\/2368\/revisions\/2370"}],"wp:attachment":[{"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/media?parent=2368"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/categories?post=2368"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/tags?post=2368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}