{"id":5152,"date":"2024-11-27T08:00:00","date_gmt":"2024-11-27T15:00:00","guid":{"rendered":"https:\/\/blogs.ubc.ca\/biwiki\/?p=5152"},"modified":"2024-11-27T11:10:56","modified_gmt":"2024-11-27T18:10:56","slug":"calling-dibs-ep-88-using-bi-in-service-design-knowledge-management-quality-assurance-training","status":"publish","type":"post","link":"https:\/\/blogs.ubc.ca\/biwiki\/2024\/11\/27\/calling-dibs-ep-88-using-bi-in-service-design-knowledge-management-quality-assurance-training\/","title":{"rendered":"Calling DIBS Ep 88: Using BI in Service Design, Knowledge Management, Quality Assurance, &amp; Training"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Listen to <a href=\"https:\/\/ubc.ca.panopto.com\/Panopto\/Pages\/Viewer.aspx?id=02de33b8-62f8-4700-823a-b20d011d6215\">Episode 88<\/a>:<\/strong> &#8220;Using BI in Service Design, Knowledge Management, Quality Assurance, &amp; Training&#8221; with Kerstin Behrens-Bolt, Manager of Knowledge Management, Training, and Quality Assurance with the BC Ministry of Citizens\u2019 Services<br><em>(29 minutes; posted Nov. 27, 2024)<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kerstin Behrens-Bolt walks us through some of the intersections between <a href=\"https:\/\/good.services\/home\">service design<\/a> and behavioural insights, including their shared goal of helping people. Kerstin also happens to have a fantastic eye for opportunities to use BI. She shares some of the opportunities she sees for including BI in the design of services, how knowledge is managed and shared, how quality is assured, how training is delivered, and more.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\">\n<figure class=\"wp-block-image size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/blogs.ubc.ca\/biwiki\/files\/2022\/07\/Calling-DIBS-icon-300x300.png\" alt=\"Calling DIBS podcast logo\" class=\"wp-image-2623\" srcset=\"https:\/\/blogs.ubc.ca\/biwiki\/files\/2022\/07\/Calling-DIBS-icon-300x300.png 300w, https:\/\/blogs.ubc.ca\/biwiki\/files\/2022\/07\/Calling-DIBS-icon-50x50.png 50w, https:\/\/blogs.ubc.ca\/biwiki\/files\/2022\/07\/Calling-DIBS-icon.png 480w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:85%\">\n<p class=\"wp-block-paragraph\"><em><em>For the full list of podcast episodes, check out the <a href=\"https:\/\/blogs.ubc.ca\/biwiki\/podcast\/\">Calling DIBS page on the BI wiki<\/a> or subscribe via major podcast platforms like <a href=\"https:\/\/podcasts.apple.com\/ca\/podcast\/calling-dibs\/id1618687227?ign-itscg=30200&amp;ign-itsct=podcast_box_link\" target=\"_blank\" rel=\"noreferrer noopener\">Apple Podcasts<\/a>, <a href=\"https:\/\/open.spotify.com\/show\/1dMdl3GFBt724LidAq07cW\" target=\"_blank\" rel=\"noreferrer noopener\">Spotify<\/a>, or <a href=\"https:\/\/music.amazon.ca\/podcasts\/ee67542a-5d1c-4a28-9afb-aa84927bb325\/calling-dibs\" target=\"_blank\" rel=\"noreferrer noopener\">Amazon Music<\/a>.<\/em><\/em><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Kerstin Behrens-Bolt walks us through some of the intersections between service design and behavioural insights, including their shared goal of helping people [&#8230;]<\/p>\n","protected":false},"author":28042,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"templates\/template-full-width.php","format":"standard","meta":{"footnotes":""},"categories":[25,24,22],"tags":[],"class_list":["post-5152","post","type-post","status-publish","format-standard","hentry","category-calling-dibs","category-media","category-news"],"_links":{"self":[{"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/posts\/5152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/users\/28042"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/comments?post=5152"}],"version-history":[{"count":5,"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/posts\/5152\/revisions"}],"predecessor-version":[{"id":5386,"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/posts\/5152\/revisions\/5386"}],"wp:attachment":[{"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/media?parent=5152"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/categories?post=5152"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ubc.ca\/biwiki\/wp-json\/wp\/v2\/tags?post=5152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}