Dear Customer, This e-mail is to notify you that there has been a Blackboard Collaborate Support Update.
Blackboard Collaborate – Web Conferencing Hosted Notifications
Notifications: Blackboard Collaborate Web Conferencing – Hosted NA
Subject: Important Service Notification – Web Conferencing
Date: Tuesday, August 13, 2013
Begin Time: 10:00 AM GMT-4 (US Eastern)
Affected Users: Users accessing sessions from SAS or using SAS
Details: Web Conferencing and SAS users may experience the following symptoms:
We have received reports of users getting the following message when accessing sessions or using SAS, “The Blackboard Collaborate service you are trying to access is currently unavailable while the system is undergoing maintenance.”
This issue appears to be intermittent.
Workaround: Relaunching the Web Conferencing session or restarting your SAS session should resolve the issue.
We apologize for the inconvenience that this disruption has caused and will continue to work towards restoring service to full capacity as soon as possible.
Updates:
Updates to this article can be found at:
http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1857
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