Monthly Archives: October 2012

After class 14’s discussion about outsourcing, I decided to uncover other sources of customer service. In class, we were shown how outsourcing to India has its benefits of providing jobs, but at customers’ dismay. We were shown how call centres … Continue reading →

Toms Shoes – now been around for five years – is a social enterprise that is well-known and praised for its one-for-one product line, for every pair of Toms bought, a pair is donated to a child in need around … Continue reading →

In regards to Cathy Li’s blog about Burberry going digital, I agree with her analysis of how consumers might view the luxurious brand once it implements its latest business strategy of using technology. The firms CEO, Angela Ahrendts, has dismissed … Continue reading →

It is no surprise that the latest iPhone 5 would beat Blackberry’s previous phone sales, with a toppling 5 million units sold in just one weekend. Now with its newest phone, BB10, delayed for at least a year, Blackberry is … Continue reading →