Outsourcing to India
Oct 29th, 2010 by chrischoi
Why do so many large corporations outsource call center services to India rather than China, Philippines, or other Asian countries? What is the benefits of doing so? The reason behind this is because India is the second largest English-speaking population and they are able to provide a “qualified workforce” composing of Info-tech literate, tech-savvy, trained, and experienced professionals. Moreover, this large educated workforce will only rise as there is an increasing number of training industries in India.
Since India has “the largest number of state-of-the-art call centers in the world,” they have the best software and top of the line infrastructure to present best and highest-quality customer service. These state-of-the-art call centers include, telemarketing services, inbound call center, technical helpdesk services, email support services, etc.
Ultimately, why global organizations prefer outsourcing call centers to india is because “India’s large manpower is willing to work for a lesser price.” Regardless of the high cost needed to train these workers, it would later seem more as an investment than anything else. Despite the fraction of what India employees earn in comparison with oversea employees, they still provide services that will not compromise on quality. Furthermore, the time zone difference between India and global organizations allows companies to provide a 24/7 round-the-clock customer service support. All in all, outsourcing call center services to India will definitely give an organization the competitive edge.
