{"id":52,"date":"2016-11-14T18:41:28","date_gmt":"2016-11-15T01:41:28","guid":{"rendered":"https:\/\/blogs.ubc.ca\/comm486mmaster\/?page_id=52"},"modified":"2016-12-08T15:12:28","modified_gmt":"2016-12-08T22:12:28","slug":"class-prep-18-performance-management","status":"publish","type":"page","link":"https:\/\/blogs.ubc.ca\/comm486mmaster\/class-prep\/class-prep-18-performance-management\/","title":{"rendered":"Class Prep 18 &#8211; Performance Management"},"content":{"rendered":"<p><strong>1. Learning Objectives:<\/strong><\/p>\n<ul>\n<li>Understand the need for performance evaluation systems<\/li>\n<li>Understand the complexities of creating, updating and refining incentive systems<\/li>\n<li>Develop an understanding of the critical link between strategy and management control systems, outcomes &amp; assessments<\/li>\n<\/ul>\n<p><strong>2. Preparation<\/strong><\/p>\n<ul>\n<li>Read: <a href=\"http:\/\/balancedscorecard.org\/Resources\/About-the-Balanced-Scorecard\" target=\"_blank\">What is a Balanced Scorecard?<\/a><\/li>\n<li>Advanced performance Institutes\n<ul>\n<li><a href=\"http:\/\/www.ap-institute.com\/Balanced%20scorecards%20measuring%20the%20unmeasurable.html\" target=\"_blank\">application of Balanced Scorecard<\/a><\/li>\n<\/ul>\n<ul>\n<li><strong>Consider <\/strong>which perspectives are balanced\n<ul>\n<li>Financial performance<\/li>\n<li>Customer satisfaction<\/li>\n<li>Internal processes &amp; efficiency<\/li>\n<li>Organizational (knowledge, training, employees)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Consider<\/strong> why metrics need to take into account so many diverse elements?\n<ul>\n<li>Short term \/ long term<\/li>\n<li>Internal \/ external<\/li>\n<li>Customer \/ employee<\/li>\n<li>Qualitative \/ quantitative<\/li>\n<li>Financial \/ non- financial<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><strong>Read and prepared to discuss in class<br \/>\n<\/strong><\/p>\n<ul>\n<li><a href=\"http:\/\/www.bbc.com\/news\/magazine-20560359\" target=\"_blank\">Google, Amazon, Starbucks &#8211; tax shaming (BBC)<\/a><\/li>\n<li><a href=\"http:\/\/www.theguardian.com\/business\/2015\/feb\/04\/starbucks-first-uk-profits\" target=\"_blank\">Starbucks pays taxes for first time 17 years in UK<\/a><\/li>\n<li>Pfizer&#8217;s buyback elixir to shareholders, jagged little pill for R&amp;D (Globe and Mail, January 1, 2016) <a href=\"http:\/\/www.theglobeandmail.com\/report-on-business\/rob-commentary\/executive-insight\/pfizers-buyback-elixir-for-shareholders-jagged-little-pill-for-rd\/article27985152\/\" target=\"_blank\">article<br \/>\nL<\/a>ibrary PURL &#8211;\u00a0<a href=\"https:\/\/go.library.ubc.ca\/QhXvkh\" target=\"_blank\">https:\/\/go.library.ubc.ca\/QhXvkh<\/a><\/li>\n<li>Walmart raids by US aimed at Illegal Aliens (New York Times, October 24, 2003) <a href=\"http:\/\/www.nytimes.com\/2003\/10\/24\/us\/wal-mart-raids-by-us-aimed-at-illegal-aliens.html\" target=\"_blank\">article<\/a><\/li>\n<li>Bonuses incur wrath of Church of England (Globe and Mail , April 23, 2013) <a href=\"http:\/\/www.theglobeandmail.com\/report-on-business\/international-business\/european-business\/executive-bonuses-incur-wrath-of-church-of-england\/article11473381\/\" target=\"_blank\">article<br \/>\nL<\/a>ibrary PURL &#8211;\u00a0<a href=\"https:\/\/go.library.ubc.ca\/jZFQqJ\" target=\"_blank\">https:\/\/go.library.ubc.ca\/jZFQqJ<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>3. Other actions:<\/strong><\/p>\n<p><strong>4. References:<\/strong><\/p>\n<ul>\n<li>Fat Cats Feeding (Economist, October 9, 2003) <a href=\"http:\/\/www.economist.com\/node\/2119378\" target=\"_blank\">article<br \/>\nL<\/a>ibrary PURL &#8211;\u00a0<a href=\"https:\/\/go.library.ubc.ca\/jbjsCR\" target=\"_blank\">https:\/\/go.library.ubc.ca\/jbjsCR<\/a><\/li>\n<li>What is responsibility accounting?\n<ul>\n<li><a href=\"http:\/\/www.principlesofaccounting.com\/chapter22\/chapter22.html\" target=\"_blank\">reference material<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Balance Scorecard (Defined) &#8211;&gt; <a href=\"https:\/\/en.wikipedia.org\/wiki\/Balanced_scorecard\" target=\"_blank\">link<\/a><\/li>\n<li>Creating metrics to foster innovation. <a href=\"http:\/\/www.innovation-point.com\/innovationmetrics.htm\" target=\"_blank\">Read Article<\/a><\/li>\n<li>What gets measured gets done. Or does it? (Forbes, June 2015) <a href=\"http:\/\/www.forbes.com\/sites\/ellevate\/2015\/06\/08\/what-gets-measured-gets-done-or-does-it\/#90ff21578600\" target=\"_blank\">Article <\/a><\/li>\n<li>How do you measure innovation? <a href=\"http:\/\/performance.ey.com\/2014\/03\/03\/measure-innovation\/\" target=\"_blank\">Read article<\/a><\/li>\n<li>BC Ferry Compensation Disclosure 2015 <a href=\"https:\/\/blogs.ubc.ca\/comm486m2015w2cubbon\/files\/2014\/08\/Coastal_Ferry_Act_2015_Executive_Compensation_Disclosure.pdf\" target=\"_blank\" rel=\"\">File<\/a><\/li>\n<li>BC Coastal Health Compensation 2015 <a href=\"https:\/\/blogs.ubc.ca\/comm486mmaster\/files\/2016\/11\/2014-15-Vancouver-Coastal-Health-Authority-Executive-Compensation.pdf\" target=\"_blank\" rel=\"\">File<\/a><\/li>\n<li>BC Hydro Compensation 2015 <a href=\"https:\/\/blogs.ubc.ca\/comm486mmaster\/files\/2016\/11\/2014-15-BC-Hydro-Executive-Compensation.pdf\" target=\"_blank\" rel=\"\">File<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. Learning Objectives: Understand the need for performance evaluation systems Understand the complexities of creating, updating and refining incentive systems Develop an understanding of the critical link between strategy and management control systems, outcomes &amp; assessments 2. Preparation Read: What<span class=\"ellipsis\">&hellip;<\/span><\/p>\n<div class=\"read-more\"><a href=\"https:\/\/blogs.ubc.ca\/comm486mmaster\/class-prep\/class-prep-18-performance-management\/\">Read more &#8250;<\/a><\/div>\n<p><!-- end of .read-more --><\/p>\n","protected":false},"author":33675,"featured_media":0,"parent":22,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.ubc.ca\/comm486mmaster\/wp-json\/wp\/v2\/pages\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ubc.ca\/comm486mmaster\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.ubc.ca\/comm486mmaster\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/comm486mmaster\/wp-json\/wp\/v2\/users\/33675"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/comm486mmaster\/wp-json\/wp\/v2\/comments?post=52"}],"version-history":[{"count":4,"href":"https:\/\/blogs.ubc.ca\/comm486mmaster\/wp-json\/wp\/v2\/pages\/52\/revisions"}],"predecessor-version":[{"id":341,"href":"https:\/\/blogs.ubc.ca\/comm486mmaster\/wp-json\/wp\/v2\/pages\/52\/revisions\/341"}],"up":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/comm486mmaster\/wp-json\/wp\/v2\/pages\/22"}],"wp:attachment":[{"href":"https:\/\/blogs.ubc.ca\/comm486mmaster\/wp-json\/wp\/v2\/media?parent=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}