Upon reading Anna Zynyuk’s post about the importance of organizational culture, specifically in a retail store, I realized we share the same opinion and similar experience with our retail jobs (my previous employment at LUSH Handmade Cosmetics).
Right off the bat, Lush differentiates its organizational culture with their interview. It was not a typical group interview where we sit in a table and talk about ourselves. Rather, Lush wants to make sure they are employing the right people by asking you to physical
ly demonstrate their product to them. The atmosphere was more like a sleepover party where we shared our love for the products than an actual interview. This atmosphere carried on throughout all my training and shifts at Lush. We were taught to treat our customers like friends, and pay attention to what they say in order to give them the best shopping experience. When we’re not sure about a specific product during work, rather than feeling nervous about not knowing everything, we could easily call our co-workers over and help our customers together. We could even blow bubbles during the shop to demonstrate our bubble bars!
It’s this atmosphere that defines the organizational culture at LUSH, which is what makes the experience enjoyable and welcoming for both the employees and our shoppers, and keep our customers coming back.
Image Source:
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