Shelley McQuade’s blog is talking about the importance of easy finding and
payment of products through two cases. I agreed with her that simple
improvements would keep customers buy the product and also be loyalty to
the purchasing.
All people know that the customer is king or god. As successful marketers, we
need to satisfy customer needs and wants. When customers have the interest
and ability to buy the product, we need a good place to deliver the value.
Locations are very important. A good location or well-marked place which
save the customers’ time and pull them back after purchasing.
As the cases present, no matter it is online or in store shopping, the customers
desire to seek good quality product in a quick and easy way. With my personal
experience, I am not a patient customer at all. Whenever i went to
supermarket, i would directly go the shelves which have the things i need. If
the supermarket has changed something’s position and i cannot see it directly,
i would just go for next. As a result, i would never come back to this
supermarket for that specific products. Today we have to use value-based
marketing era to give customers greater value than competitors to get the
market share. In a way to improve customers’ good feelings about shopping
experience which increase the revenue of the business as well.



