{"id":111,"date":"2021-12-11T19:19:59","date_gmt":"2021-12-12T02:19:59","guid":{"rendered":"https:\/\/blogs.ubc.ca\/daveborrel\/?page_id=111"},"modified":"2021-12-11T19:49:29","modified_gmt":"2021-12-12T02:49:29","slug":"highlights","status":"publish","type":"page","link":"https:\/\/blogs.ubc.ca\/daveborrel\/highlights\/","title":{"rendered":"Highlights"},"content":{"rendered":"<p>This is a collection of my best work throughout the term. I wrote many different documents ranging from definitions, resumes, letters and many other useful forms that can be used in the workplace.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>Revised Definition Assignment<\/strong><\/span><\/p>\n<p><strong>The Situation<\/strong><br \/>\nA Computer Science student is explaining the concept of Machine Learning to a non-technical audience. Although the audience is composed of fellow university students, they may not have the technical knowledge about this concept. The students are assumed to have basic computer literacy.<\/p>\n<p><strong>Parenthetical Definition<\/strong><br \/>\nMachine Learning (mathematical models that use sample data) is a tool that allows computers to make new predictions about unseen data.<\/p>\n<p><strong>Sentence Definition<\/strong><br \/>\nMachine Learning is a type of technology that aims to mimic human cognition by using past data to make models that can form independent conclusions. These models can help to solve problems for unseen data and can be seen to have multiple real-world applications.<\/p>\n<p><strong>Expanded Definition<\/strong><\/p>\n<p><strong>What makes it different from Artificial Intelligence?<\/strong><br \/>\nArtificial Intelligence (AI) is the study of giving intelligent machines the ability to mimic human cognition and problem solving (IBM Cloud Computing, 2020). AI encompasses many different subfields that make connections between the structure of the brain and computers. Ultimately, these connections are used to give computers the ability to learn information. Machine learning is just another subset of AI that is more focused on the development of mathematical models from data to make predictions and conclusions.<\/p>\n<p><strong>Can Machine Learning be Truly Independent?<\/strong><br \/>\nAlthough it may seem like these models are self sufficient, human intervention is required for instances when drastic deviations occur. For example, when the pandemic first began, many of the top suggestions for Amazon\u2019s website changed to toilet paper and wet wipes (Vishnoi, 2020). There are instances where machine learning could be biased toward certain ethnicities, or display the wrong results. Close supervision by researchers is necessary for properly functioning models.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-85701 aligncenter\" src=\"https:\/\/blogs.ubc.ca\/engl301-99a-2021wa\/files\/2021\/10\/Deep_Learning_Icons_R5_PNG.jpg-300x191.png\" alt=\"\" width=\"618\" height=\"393\" \/><\/p>\n<p><strong>Figure 1<\/strong>. What\u2019s the Difference Between Artificial Intelligence, Machine Learning and Deep Learning? (Source: Copeland, M \u201cThe Official NVIDIA Blog\u201d 2016).<\/p>\n<p><strong>When did Machine Learning begin?<\/strong><\/p>\n<p>In its earliest years, a scientist from IBM was experimenting with a program that could play checkers against humans (IBM Cloud Education, 2020). He modeled the way that these programs learned after humans, and coined the term \u201cMachine Learning\u201d. Fast forward several decades later, and this technology is seen in everyday use. As the world becomes more reliant on the analysis of data, Machine Learning can help in decision making for several different industries.<\/p>\n<p><strong>How does it work?<\/strong><br \/>\nAt its core, Machine Learning is heavily dependent on data. Computer scientists wanted to transition from explicitly instructing computers, to giving them the ability to learn from past experience and solve complex problems (Bisong, 2019). In order to make these decisions, the computer takes in \u201ctraining\u201d data (numbers, photos, faces, etc) and then it creates a predictive model. It is then evaluated by giving it some \u201cunseen\u201d data, and then producing results (Brown, 2021). These results are then further evaluated and the model can be tweaked further.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-85702 aligncenter\" src=\"https:\/\/blogs.ubc.ca\/engl301-99a-2021wa\/files\/2021\/10\/DaveBorrel-ML-Flowchart2-300x137.jpeg\" alt=\"\" width=\"519\" height=\"237\" \/><\/p>\n<p><strong>Figure 2<\/strong>. 6 Jars perspective of Machine Learning. (Source: Ramalingam, V \u201cMedium\u201d 2019)<\/p>\n<p><strong>What is it used for?<\/strong><br \/>\nMachine Learning has several real-world uses (IBM Cloud Education, 2020). One use is for image recognition in a wide variety of settings from hospital clinics, tagging friends on social media, to recognizing handwriting. It is also used in speech recognition to translate speech to a text. Recommendation engines use Machine Learning to curate your Amazon shopping lists, suggest YouTube videos, and arrange your Instagram feed, among many other things.<\/p>\n<p><strong>References<\/strong><br \/>\nBisong, E. (2019). What is machine learning? In E. Bisong (Ed.), Building Machine Learning and Deep Learning Models on Google Cloud Platform: A Comprehensive Guide for Beginners (pp. 169\u2013170). Apress. https:\/\/doi.org\/10.1007\/978-1-4842-4470-8_13<\/p>\n<p>Brown, S. (2021, April 21). Machine learning, explained. MIT Sloan. Retrieved September 30, 2021, from https:\/\/mitsloan.mit.edu\/ideas-made-to-matter\/machine-learning-explained<br \/>\nCopeland, M. (2016, July 29). The difference between ai, machine learning, and deep learning?: Nvidia blog. The Official NVIDIA Blog. Retrieved September 30, 2021, from https:\/\/blogs.nvidia.com\/blog\/2016\/07\/29\/whats-difference-artificial-intelligence-machine-learning-deep-learning-ai\/.<\/p>\n<p>IBM Cloud Education. (2020, July 15). Machine Learning. IBM. Retrieved September 30, 2021, from https:\/\/www.ibm.com\/cloud\/learn\/machine-learning#toc-real-world-Lyja9GSr.<\/p>\n<p>IBM Cloud Education. (2020, June 3). What is Artificial Intelligence (AI)? Retrieved September 30, 2021, from https:\/\/www.ibm.com\/cloud\/learn\/what-is-artificial-intelligence<\/p>\n<p>Ramalingam, V. (2019, February 10). 6 Jars perspective of Machine learning \u2013 venkatachalam ramalingam. Medium. https:\/\/medium.com\/@venkatachalamramalingam\/6-jars-perspective-of-machine-learning-35ace2c9442f<\/p>\n<p>Vishnoi, L., 2021. Why Do AI Systems Need Human Intervention to Work Well? &#8211; KDnuggets. [online] KDnuggets. Retrieved October 8th 2021. https:\/\/www.kdnuggets.com\/2020\/06\/ai-systems-need-human-intervention.htm.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>Revised Peer Review of the Definition Assignment<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">To: Catherine Yu, Student ENGL301 Technical Writing UBC<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From: Dave Borrel, Student ENGL301 Technical Writing UBC<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Date: October 5th 2021<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Subject: Review of Your Assignment: 1.3 Definition of Immune Imprinting.<\/span><\/p>\n<p><b>Definition under review:<\/b>\u00a0<a href=\"https:\/\/blogs.ubc.ca\/engl301-99a-2021wa\/2021\/09\/30\/definition-of-immune-imprinting\/\">https:\/\/blogs.ubc.ca\/engl301-99a-2021wa\/2021\/09\/30\/definition-of-immune-imprinting\/<\/a><\/p>\n<p><span style=\"font-weight: 400;\">Thank you for sharing your definition of Immune Imprinting. This is an interesting topic that many other students in the class will enjoy reading more about. Below contains my thoughts while reading your definitions along with suggestions for improvement.\u00a0<\/span><\/p>\n<p><b>Initial Impressions: <\/b><span style=\"font-weight: 400;\">This definition meets all the requirements listed in the assignment. The expanded definition was detailed and became most clear once the comparison and contrast was used. The examples mentioned help to show how immune imprinting is studied in the real world for pandemic response.<\/span><\/p>\n<p><b>Situation and Jargon<\/b><span style=\"font-weight: 400;\">: The purpose of the assignment is well written and succinct. Although the situation assumes that the student has a background in immunology, it may be worth directing the content to a more non-technical audience. Terms like \u201cantigenically-similar\u201d and \u201chemagglutination\u201d could be accompanied with a short description.<\/span><\/p>\n<p><b>Definitions: <\/b><span style=\"font-weight: 400;\">The sentence definition was only clear after a few re-reads, perhaps reducing the number of times \u201cimmune\u201d is mentioned in the introductory paragraph may increase clarity. The parenthetical definition is well done, and could potentially be used as a guide to make the sentence definition more clear.<\/span><\/p>\n<p><b>Expansion Strategies Used: <\/b>The Etymolygy of the term was helpful to see how the words related to the phenomenon itself. <span style=\"font-weight: 400;\">Learning about the history of immune imprinting highlights the progress made in this field. The comparison and contrast section used lay language to help paint a clear picture of what immune imprinting means. This section is very strong and clearly illustrates how this process works. The examples help to further convince the reader that this is an important term to know about. Overall, these strategies are laid out in a clear and concise manner, meeting the requirements for the assignment.<\/span><\/p>\n<p><b>Visuals: <\/b><span style=\"font-weight: 400;\">The diagram included at the end of the document clearly demonstrated the body&#8217;s immune response to viruses. One suggestion would be to make the image slightly larger, or make the graph larger to make the x and y axis more clear.<\/span><\/p>\n<p><b>Language:<\/b><span style=\"font-weight: 400;\"> The document is well written, along with varied sentence structure. There are little to no technical errors that I could find.<\/span><\/p>\n<p><b>Strengths: <\/b><span style=\"font-weight: 400;\">The most effective portion of this document was the comparison and contrast, and the real life applications of where this concept can be used, namely vaccine research. The connection that &#8220;immune imprinting&#8221; has with the ongoing pandemic points to the importance of this topic and keeps it engaging. As a reader, I came away with a better understanding of immune imprinting and how it can be used to advance Medical Science.<\/span><\/p>\n<p><b>Suggestions for Improvement: <\/b><span style=\"font-weight: 400;\">One element I suggest making a change to, is the assumed level of technical knowledge that the reader has. Although a new co-op student may not have the same technical knowledge as the clinician, this student could still fall under a technical audience. There may be some room to make the document even more readable for a non-technical audience outside the field of immunology. As I mentioned above, a few minor changes to the sentence definition and reducing the use of jargon would be helpful to increase clarity as well.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">It was a pleasure to read through your document, and I hope my suggestions are useful as you continue to work on this project. Please let me know if you have any other questions about my review.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>Revised Formal Report Proposal and Progress Report with Surveys<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<div class=\"post-entry\">\n<p>To: Dr. Erika Paterson<\/p>\n<p>From: Dave Borrel, Student ENGL301 Technical Writing UBC<\/p>\n<p>Date: October 15th 2021<\/p>\n<p>Subject: Assignment 2:1 Research Proposal for a Centralized Mental Health Support Service in Surrey BC.<\/p>\n<p>&nbsp;<\/p>\n<p><b>Introduction<\/b><\/p>\n<p>As Canadians re-adjust to life post-pandemic, there has been an epidemic of loneliness that is prevalent in young adults today. During this time many life changes can occur such as social isolation, job loss, and changing relationships. For some, online communication cannot substitute face to face human contact. Consequently, these factors can exacerbate mental health issues for young adults, ranging from 20 to 29 years old. This can be detrimental to Canadian society as a whole by reducing productive work, increasing health care costs, and could potentially damage families and communities. From my experience working at the Fraser Health Crisis Line, there are still many young adults who do not know where to seek support in times of crisis. In the Fraser Health Region (Surrey to Hope), language barriers, and socioeconomic status, all have significant impact on the discrepancy of knowledge regarding mental health. If there are no services in a specific language, certain ethnic communities may not be able receive support. Additionally, differences in income can prevent individuals from physically seeking support by needing to work often. Differences in education and upbringing may empower some while also hindering others. These factors combined contribute to a large population of young adults who do not know where to seek support.<\/p>\n<p><b>Statement of the Problem<\/b><\/p>\n<p>Although individuals with severe mental illness are almost guaranteed to get support, many young adults in the Fraser Health Region with less severe mental health illness are still ambivalent about seeking help. This hesitancy is the problem that I want to focus on for this research proposal. Over the last decade, there has been a gradual reduction of stigma tied to seeking mental health support. From the conversations I heard at the Fraser Health Crisis Line, the main factors that lead to this hesitancy is a lack of culture specific resources, and becoming overwhelmed with information. For those that do end up seeking professional help, waitlists can also be a deterrent and can make individuals feel more discouraged leading to cancelled appointments. In summary, young adults who are ambivalent towards seeking mental health support they face obstacles before reaching out and even face a new set of obstacles during the help seeking process as well.<\/p>\n<p><b>Proposed Solution<\/b><\/p>\n<p>One potential solution would be to create a centralized point of contact for users to point them in the right direction. This point of contact can either be in the form of a website, an app, or a service delivered by mental health professionals. From my own experience working at the Fraser Health Crisis Line, simply redirecting the young adults who phone to the correct support services helps to empower those younger adults. It is important to note that even getting to the point of calling a crisis line can take an enormous amount of courage. Creating a single service can help to reduce the perceived barriers for those younger adults in terms of reaching out for support. For an initial prototype, this service should compile all the mental health resources in Surrey BC, contain estimates for waitlists, and mental health services in different languages. Depending on how an individual answers a questionnaire, that result should cater to their answers. Although this service could be used by anyone, it would suit younger adults as they are more familiar using technology.<\/p>\n<p><b>Scope<\/b><\/p>\n<p>To assess the feasibility of developing a market for a centralized mental health service, I plan to pursue the following areas of inquiry.<\/p>\n<ol>\n<li>Which resources do you use if you want to find out more about mental health either for yourself or another loved one?<\/li>\n<li>What is the biggest barrier for you while seeking support for mental health?<\/li>\n<li>If you have tried seeking support before, what made you stop?<\/li>\n<li>If you have tried to seek help already, do you know what to do during that wait time?<\/li>\n<li>Would you be interested in using a centralized service to help you find the resources relevant to your own mental health?<\/li>\n<li>What would be the most you would pay for a service like this?<\/li>\n<\/ol>\n<p><b>Methods<\/b><\/p>\n<p>My primary data sources will involve surveys with young adults that range from ages 20 to 30. I will attempt to interview an employee from the Surrey Mental Health Office and get insight into the process of getting mental health support. Additionally, I will reach out to past colleagues who are now clinical counsellors and get their input on what else is available.<\/p>\n<p><b>My Qualifications<\/b><\/p>\n<p>I have been closely involved with the Fraser Health Crisis Line both as a volunteer and a former employee for a total of 5 years combined. I have had many conversations with callers in this target age group with requests ranging from finding a counsellor, what to do while on a waiting list, and many other issues. Since I do foresee this becoming a website or an app, my current degree will help me with the technical insight for deploying this into a real solution.<\/p>\n<p><b>Conclusion<\/b><\/p>\n<p>Clearly, action needs to be taken in order to prevent the rising number of mental illnesses that are causing so much distress for hundreds of thousands in the Fraser Health Authority. Difficulty in finding mental health resources is a complex issue and being able to help even a small subset of young adults can make a difference.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>Revised LinkedIn Best Practices Memo<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">MEMORANDUM\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To: Dr. Erika Paterson, Instructor ENGL 301 Technical Writing\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From: Dave Borrel, <\/span><span style=\"font-weight: 400;\">Student ENGL 301 Technical Writing UBC<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Date: October 29th, 2021<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Subject: 301 Progress Report : Centralized Mental Health Support Service in Surrey BC.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please find the updated progress report below for the formal research proposal. Attached to this memo is a link to the survey questions along with the copy of interview questions.<\/span><\/p>\n<p><b>Intended Audience For Report<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Dr. Victoria Lee, President and CEO of the Fraser Health Authority. Dr. Lee is a member of the Senior Executive Team and will work with the Board of Directors to review the findings of this report further.<\/span><\/p>\n<p><b>Purpose and Significance of the Report<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The aim of this report is to evaluate the perceived interest in developing a centralized mental health support service for young adults aged 20 to 30 living in Surrey, BC. This investigation of the perceived interest in a centralized service could be the first step towards a more centralized mental health support service in BC. This report can also provide insight for ways to integrate technology with healthcare.<\/span><\/p>\n<p><b>Formal Report Outline<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Attached is a link to the outline for the formal report:\u00a0<a href=\"https:\/\/blogs.ubc.ca\/engl301-99a-2021wa\/2021\/10\/29\/23-formal-report-outline\/\">https:\/\/blogs.ubc.ca\/engl301-99a-2021wa\/2021\/10\/29\/23-formal-report-outline\/<\/a><\/span><\/p>\n<p><b>Research Plan<\/b><\/p>\n<p><span style=\"font-weight: 400;\">To fully evaluate the interest in a centralized mental health service within Surrey, the research process will involve:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Review the existing structure of mental health services within Surrey<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Identify systemic issues that lead to fragmentation of mental health services.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Identify the primary research methods<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Compose online surveys according to ethical survey standards listed on the Instructors Blog.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Compose interview questions for the counsellor according to ethical interview guidelines.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conduct interview \/ survey with a registered clinical counsellor working in Surrey.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conduct secondary research<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Review reports made by Fraser Health, and Statistics Canada for further insight into this issue.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Review similar services that have shown success in different Canadian cities.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Review cost-effective suggestions that can fit the existing budget within Fraser Health.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><b>Methods<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Primary data collection will be done using an online survey targeted towards young adults aged 20 to 30 living in Surrey BC. Attached is the link to the survey: <\/span><a href=\"https:\/\/ubc.ca1.qualtrics.com\/jfe\/form\/SV_9vODq4ekTDdYU9U\"><span style=\"font-weight: 400;\">https:\/\/ubc.ca1.qualtrics.com\/jfe\/form\/SV_9vODq4ekTDdYU9U<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Secondary data sources will be done using literature review and looking at reports from the Fraser Health Authority.<\/span><\/p>\n<p><b>Writing Schedule<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Below is the outline for my writing schedule for upcoming weeks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">October 29th: Submission of formal report outline and progress report memo<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">November 2nd: Conduct primary research through surveys (Assuming survey is approved by then).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">November 3rd: Revised report proposal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">November 10th: Initial draft of report.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">November 13th: Format page setup (title page, appendix, and works cited list) of formal report.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">November 14th: Prepare at least 3 visuals for the report.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">November 16th: Submission of formal report draft<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">November 19th: Peer review of formal report draft<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">November 21st: Incorporate peer comments into the formal report draft.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">November 26th : Submission of formal report posted on team forum<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thank you for taking the time to evaluate the progress of this research report. If there are any additional questions or concerns, please do not hesitate to contact me.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>Revised Memo to Evan Crisp<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">MEMORANDUM<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">To: Evan Crisp, Prospective Student ENGL 301 Technical Writing\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From: Dave Borrel, Student ENGL 301 Technical Writing UBC<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Date: November 8th, 2021<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Subject: The Best Practices for Writing with a You Attitude.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Hi Evan,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thank you for reaching out. Here is a list of some best practices when corresponding with Professor Lambert of ENGL 301. These practices are based on the YOU Attitude which can make the professor of the course feel valued. Applying these tips can help to increase your chances of receiving a reply from the instructor.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Providing a complete subject line, date, salutation and opening paragraph helps the professor identify the writer of the email along with context about the request.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Starting the email with words other than \u201cI\u201d or \u201cWe\u201d helps demonstrate to the instructor that their time is valuable and they are understood.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Highlighting how the professor can benefit from reading the document or providing clear steps toward enrollment, can help encourage them to do what is requested.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">To protect the ego of the professor, avoiding the word \u201cyou\u201d and using impersonal expressions helps to avoid assigning blame. Addressing the university course registration system rather than the professor helps to shift blame away from them.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Empathizing with the professor can help humanize future emails. For example, acknowledging the time they take out of their day, and providing enough flexibility to reply back can go a long way.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Refraining from using the pronoun \u201cyou\u201d and imperative verbs helps to avoid condescending the reader, and helps to provide information.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Expressing appreciation for the reader in the conclusion helps to tie ideas together and give the impression to the professor that they are acting honestly.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Proofreading for grammar, references to emotions, and acronyms helps demonstrate courtesy toward the reader that the document is well written and for their benefit.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">I hope that you find these professional writing tips useful and that you may be successful in future correspondence with the course instructor. If you have any questions about these tips, please contact me at dborrel@student.ubc.ca.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>Revised Complaint Letter and Response Letter<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Letter #1 \u2013 Complaint Letter<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Dave Borrel<\/span><\/p>\n<p><span style=\"font-weight: 400;\">1022 Davie St<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vancouver, BC V6E 1M3<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">November 11th, 2021<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Craig Johnson, Owner<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Baselines Pub<\/span><\/p>\n<p><span style=\"font-weight: 400;\">8233 166 St, Surrey, BC<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V4N 5R8<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Attention: Baselines Pub Customer Service<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Subject: Poor Dinner Service at Surrey Location<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Dear Mr. Johnson,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I am this email due to the poor service that I received while dining at the Baselines Pub in the Surrey location.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">My friends and I went to your establishment on November 8<\/span><span style=\"font-weight: 400;\">th<\/span><span style=\"font-weight: 400;\">, 2021 and were seated at our usual spot. It was a busy night and we could see that the servers were visibly stressed out. I ordered my food at the same time as my friends and we were quite patient. After about an hour only half of our table received their orders. No attempts from the servers to check in on our table after half the food was delivered. The reason that I am writing to you is that we are regular customers and it was disappointing to have this type of service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When we first approached the waitress, it seemed that she may have completely forgotten about our table as she had to write down our order again. Once the waitress arrived, it was almost time for our group to leave for a different event. We were hoping to get offered free food in exchange for our wait time of nearly an hour. However, she apologized and asked us if we could wait a few minutes to get the order of food under way.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another waitress who is more senior to her came to our table and offered free drinks for those who were left out. We accepted and stayed for a few minutes, giving us enough time to finish our drinks. However, for those in our party who paid the entire bill and tipped left with a poor impression of the location. As regular customers, we are disappointed, but hope to find some way to be compensated for our experience a few nights ago. We have attached the receipt of the friends who paid full price including the tip.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please let me know how we can follow up during our next visit.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sincerely,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Da<\/span>ve Borrel<\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-86830\" src=\"https:\/\/blogs.ubc.ca\/engl301-99a-2021wa\/files\/2021\/11\/davesignature.jpg\" alt=\"\" width=\"98\" height=\"66\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enclosure: Dinner Service Receipt,<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Letter #2 \u2013 Bad News Adjustment Letter<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Craig Johnson, Owner<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Baselines Pub<\/span><\/p>\n<p><span style=\"font-weight: 400;\">8233 166 St, Surrey, BC<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V4N 5R8<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">November 12th, 2021<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Dave Borrel<\/span><\/p>\n<p><span style=\"font-weight: 400;\">1022 Davie St<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vancouver, BC V6E 1M3<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Dear Mr. Borrel,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your dining experience with Baselines Pub is important to us and we apologize for the disappointing time that you had. As compensation you will receive three vouchers, each including a free drink and meal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your continued support to our Pub is invaluable and we hope that this voucher can be acceptable moving forward . Beyond the vouchers, we will speak with our service team to ensure that new policies are met to avoid a future instance of this happening again. Attached are the three vouchers and you may print these out and use them the next time you are at Baselines Pub. There is no expiry date on these, but please be sure to provide this voucher to the waitress upon ordering.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thank you for choosing to eat with Baselines Pub. Your feedback is essential for the growth of our service and hope that you will continue to join us for future events. Please do not hesitate to contact me if you have any additional questions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sincerely,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Craig Johnson, Owner<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-86831\" src=\"https:\/\/blogs.ubc.ca\/engl301-99a-2021wa\/files\/2021\/11\/Craig-Johnson-Signature.jpg\" alt=\"\" width=\"194\" height=\"65\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Baselines Pub<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enclosure: Free Meal Voucher (3x)<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>Revised Peer Review of a Formal Report<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">To: Jenny Li, Student ENGL 301 Technical Writing UBC<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From: Dave Borrel, Student ENGL 301 Technical Writing UBC<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Date: November 19th, 2021<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Subject: Assignment 3:3 Peer Review of Formal Report Draft<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Thank you for submitting the report, \u201cFeasibility of Hands-On Workshop Courses for Psychology Undergraduate Students At UBC\u201d. It is well-written and highlights the importance of developing employable skills for those selecting a major in Psychology. Below you will find suggestions for improvement to consider for the final draft of the research report.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>First Impression<\/b><\/p>\n<p><span style=\"font-weight: 400;\">After an initial read through of this draft, there are many well-written elements that help to make the case for more hands-on learning which can lead to better employment outcomes for psychology majors. There is an in-depth analysis of how it benefits learning, how it may be established, along with a realistic acknowledgement of the limitations. Increasing the size of graphs for surveys can help the reader determine the result quickly, without needing to slow down and look closer at the figures.<\/span><\/p>\n<p><b>Content<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The level of detail is appropriate for the intended audience (Psychology Department Head).<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The Introduction of the problem is well written and highlights the contrast between Psychology and other majors at UBC. The clear description of the connection between the teaching style and job prospects helps highlight the urgency of these changes.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Although the concept of hands-on learning is described later in the research draft, an earlier definition even within the introduction, would help give readers a clear understanding.<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Additional revisions could focus on integrating the definition of hands-on experience into the introduction while also clarifying the objective.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">There is a detailed explanation of how these hands-on courses can be implemented which gives the reader a clear understanding of what steps need to be taken to implement this program.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The secondary research highlighting the effectiveness of hands-on learning is interesting and helps convince the reader of the effectiveness of this type of experience for psychology students.<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Further elaboration on how these benefits lead to better employability would help strengthen the argument and make the connection between this teaching style more clear.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The discussion of limitations near the end is well written and clear.<\/span><\/li>\n<\/ul>\n<p><b>Organization<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The draft is well-organized and contains most of the components required in a formal report draft.<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The inclusion of the appendix along with the survey at the end can give the reader the option to review the questions asked to the participants.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">There is a logical flow to the content and goes from more general to specific in the introduction. The headings clearly indicate the content underneath.<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The addition of another heading indicating when the data analysis ends and when the secondary research begins can improve the transition between the two sections.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><b>Style<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Overall the reports maintain a professional and positive tone.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Some sections could be modified to make the content better match the heading<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">For example, in the objective, there could be some discussion about who the report is made out to and what that person could do to help move this solution forward.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The removal of pronouns can be helpful to maintain an objective tone.<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cBased on this, we will now examine secondary sources to offer further support and insight on hands-on courses.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Suggested edit: \u201cThe results of the survey require further analysis with&#8230; \u201c.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><b>Design<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The report uses a variety of diagrams such as the one that demonstrates the implementation of hands-on learning.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The figures of the survey results are labelled correctly along with a clear indication of what each axis represents.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Adjusting the following parts of the graphic can help increase the clarity of the message that readers take from each figure.<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Increasing the size of the survey results helps prevent the reader from feeling too jarred when reviewing those results.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Using a bold font for the survey labels can help to increase contrast of the document and improve readability.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00a0Overall, the graphics in the document serve the intended purpose and some modifications to format can help improve its effectiveness.<\/span><\/li>\n<\/ul>\n<p><b>Technical<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The title page is well designed and there is a proper running head through the document<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Inclusion of a different running head for the title page can help to indicate where the rest of the document begins.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The table of contents is formatted properly and contains the appropriate headings found in the accompanying text.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Some of the figure text contains different colors and there is even an example of different colours found in the table of contents.<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Replacing these different colors with just black can help to keep the document consistent.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Concluding Comments:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Overall, this draft provides a detailed structure of what the final report will eventually turn into for the final draft. There was excellent discussion of the need for more hands-on learning combined with the acknowledgement of barriers that could inhibit its implementation. The following adjustments can help to improve the effectiveness of the report.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Increasing the clarity of the figures can help improve readability<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Elaborating on the connection between secondary research and outcomes can help<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Additional subheadings can help to improve readability of the document.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Adjustment of the text and its color in the figures can help improve consistency.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Addition of the appendix along with works cited can help the reader do their own additional research as well.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">I hope that this peer review is helpful and that it can assist in your final draft of the formal research report.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Best,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dave Borrel<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is a collection of my best work throughout the term. I wrote many different documents ranging from definitions, resumes, letters and many other useful forms that can be used in the workplace. &nbsp; Revised Definition Assignment The Situation A &hellip; <a href=\"https:\/\/blogs.ubc.ca\/daveborrel\/highlights\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":86548,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-111","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.ubc.ca\/daveborrel\/wp-json\/wp\/v2\/pages\/111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ubc.ca\/daveborrel\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.ubc.ca\/daveborrel\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/daveborrel\/wp-json\/wp\/v2\/users\/86548"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/daveborrel\/wp-json\/wp\/v2\/comments?post=111"}],"version-history":[{"count":6,"href":"https:\/\/blogs.ubc.ca\/daveborrel\/wp-json\/wp\/v2\/pages\/111\/revisions"}],"predecessor-version":[{"id":119,"href":"https:\/\/blogs.ubc.ca\/daveborrel\/wp-json\/wp\/v2\/pages\/111\/revisions\/119"}],"wp:attachment":[{"href":"https:\/\/blogs.ubc.ca\/daveborrel\/wp-json\/wp\/v2\/media?parent=111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}