RIM Responds to Frustrated Blackberry Users
Oct 13th, 2011 by davidjhinku
Technology blog Engadget has been following the recent blackberry outage for the past few days now and have now confirmed what Blackberry users around the globe have feared; Blackberry services worldwide including email and BBM have crashed.
Frustrated may be an understatement to the millions worldwide who have been affected by the Blackberry outage. Many endured days without access to email, web browsing, and Blackberry’s popular BBM service. The outage is a major blow to the company as it tries to play catch up to market leaders such as Apple and Android. The brands perception secure reliable perception may also be under fire. RIM executives Mike Lazaridis and Jim Balsillie have come out in acknowledging the failure and apologizing to their customer base for the inconvenience.
RIM’s response to the situation has seemed rather delayed and took a full four days for the Executives to address the public. This doesn’t help the company in its struggles to regain market share; the stock has fallen from near 70 to 23 dollars this year and the company has been losing market share to competitors like Apple and Android. Its going to be interesting to see if the company will be able to recover from the ordeal but social media is a-buzz with dissatisfaction. Some angry users even asking for friends to vote, if they should switch to Android of Apple.
Source:
http://www.engadget.com/2011/10/12/rim-clarifies-global-service-outage-doesnt-provide-eta-for-res/