You said:
“It took 9 minutes to log into the computer. That is absolutely ridiculous.”
Aaron Heck, Senior Manager, IT Client Services, responds:
“Thank you for taking the time to send in your feedback regarding the extended login times in the library.
I agree that a nine minute login time is completely unacceptable. When we deployed Windows 7 to the computers in the library, we used a new virtual imaging technology that had an unforeseen, and unfortunate, side effect of extended login waits. In our initial testing, the login was taking two to three minutes – still longer than we’d like, but considered marginally acceptable while we worked on improving it. I was not aware that the login process had deteriorated to the point where it was taking nine minutes to login – thank you for bringing that to my attention.
The good news is that our Desktop Architecture team have been actively working on a resolution for this problem since September, and recently identified a potential solution. They are currently testing a new sign in procedure that will allow us to meet or exceed our performance target of one minute or less. If the testing goes well, we are planning to have the solution deployed to the lab before the end of semester.”