Author Archives: DianaNguyen

Digital Dollars

With digital media being the ‘new’ kid on the block, does this mean we’ll be saying bye to traditional media? I must admit I’ve been lucky to see the best of both worlds. I grew up in a time when you were lucky to have a desktop computer in your home and phones were actually meant for calling people. This also translated to being exposed solely to traditional media including TV, print, and radio. I remember when TV consumed much of my life as a child and now, I would be completely OK if I didn’t have one.

It’s been interesting to see the rise of digital and as a result, social as well. Now, there are several different channels and mediums brands can choose from to advertise. Forrester estimates that “digital advertising will overtake TV in 2016“. It’s important to note that they suggest that budgets won’t be reallocated to accommodate for digital but instead, increased to include digital. This is a smart idea to continue to stay relevant across all channels. Below are estimates of future spending among the most popular digital channels.

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I definitely don’t think traditional media is going anywhere. It’s still part of our lives and can be an effective form. It all depends on who you’re trying to reach and where your audience is. What channels are they using? Advertise through those! Don’t underestimate the power of traditional media even though digital and social are emerging at exponential rates.

I’ll leave you with a blend of both worlds – a TV like ad on a social channel. Even though I’m not a Snapchat user, I could see their latest tactic really take off. It’s more of a cohesive rendition of all popular social channels combined and allows the user to show more of a story.

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Instagram Hops on the Ad Wagon

Yesterday, I got my first Instagram sponsored ad by Instagram themselves as I was scrolling through my newsfeed. I knew it was coming since it officially launched last year and I honestly thought I would be bothered by it.

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Instagram is by far my favourite social media channel; it’s quick, visually appealing and easy to browse and discover new users. On top of that, a bonus is that it was ad-free until now. With this new addition so far, I can say that it doesn’t effect me as much as I thought it would. Coming from a marketing perspective, I’m actually excited to see the ads that roll out on Instagram directed and almost controlled by me. Take a look at how Instagram plans to tailor ads to your individual tastes and preferences. Similar to Facebook, if you don’t like the ad, tell Instagram and you’ll never see it again!

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With that being said, I haven’t been exposed to the addition of ads too much so I still have a fairly clutter-free newsfeed. Instagram also introduced video ads recently. This, on the other hand, may be an issue because videos, of course, require a little more attention. However, on a platform like Instagram, this is easily avoidable I would guess since you can just continue scrolling to stop the video if you wanted to unlike YouTube, for example, which requires you to watch at least the first part of a video clip. The challenge here with companies is to create an enticing video considering the 15 second time slot. Not only that, I would say the first couple seconds are critical form me personally because I’m go through my newsfeed quickly.

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In a more negative perspective, McDonalds has received negative feedback from their cheesy Instagram campaigns so even though it’s simply just a photo and caption with some hashtags, there’s definitely strategy to it. To combine with the theme of analytics we discussed in class this week, Adweek discusses some pretty interesting Instagram data that plays into brand strategy and overall engagement for brands.

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I’m going to hope that Instagram gradually introduces ads so users can slowly become immune to them and not frustrated from cluttered newsfeeds. As it continues to be my favourite social media channel, I’m really interested in what to expect content wise from brands trying to target me!

Make Every Word Count

Brands are constantly testing their content on social media channels and are trying to figure out the most ideal and effective way to reach their audience. What is the best medium? Should we include images? What should the message say? This last one might often be overlooked: how long should the message be?

With the attention span of online audiences being very limited, it is essential to come up with a catchy message that gets to the point. Realistically, who reads into lengthy articles without knowing the purpose to begin with? Nobody has time for that anymore!

Adweek has created an infographic on the ideal length of message according to channel and function. I posted a snippet for you to see below.

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I definitely agree with everything Adweek says being an easily distracted individual myself. I find that I’m always multi-tasking (or so I think I am) when on these digital channels. Am I the only one playing with my phone while reading content online? It’s really important for brands to step their word game up and create catchy one-liners or at least something to entice me to read further. If it’s too long or not engaging enough or doesn’t seem like it appeals to me, then it will be overlooked.

With that being said, however, length is not a make or break point; it’s just another important factor to take into consideration! Happy strategizing!

Retail Strategy

I recently read an article by Adweek about the effects of customers who are browsing their mobile while in store. I didn’t even come to realize that I am definitely one of these customers. The article mainly talks about how customers use their mobile to compare price differences, which ultimately steals sales from the retailer if the lowest price isn’t offered. As the most indecisive consumer, I browse to check prices, reviews, and alternatives. I can stand there for hours with the product in front of me and never buy because I’m checking my phone for something better. I have a bad case of buyer’s remorse.

Adweek explains how to combat this issue through an info graphic shown below. Basically, a user will scan the barcode on a product to compare price differences on a programatic app. This not only provides the user with price and product information but also provides the retailer with information on user preferences and common competitors. Combining the technology and learned user preferences, the app will then create and offer a deal fitting to the user, which, in turn, deters them from buying from other resources.

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This is very clever and targeted well for those who use mobile devices when shopping. I would probably buy into something like this. Having worked in retail, I see this issue arise all the time and so far, price matching has been a huge strategy in trying to overcome the eCommerce rivalry. However, this new technology could work out to the company’s favour since it’ll provide them with more information on the consumer.

Watch out YouTube

There have always been online video platforms but YouTube has always come out on top. YouTube, by far, is the most used and most prominent platform in regards to video so this, without a doubt, gives them a lot of power when it comes to advertising.

Growing up with YouTube and watching the channel evolve, I have definitely noticed the gradual implementation of advertising and essentially monetization of content especially in the form of banner ads on the webpage, banner ads on the video, and commercials before the start of the video. Clearly, there are so many ways a brand can target you. This is what makes YouTube so appealing to brands – the power of its reach. Also I find it creepy how targeted the ads are! YouTube knows exactly what to throw at me because I’ll admit, I’ve clicked on the ads before.

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But, there might be a game changer entering the market. Adweek reports that Def Jam (a huge music label) has formed a new partnership with Playwire, another video platform. Read the article here: http://www.adweek.com/news/technology/def-jam-pulling-away-youtube-160788.

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They argue that the revenue stream is much greater. Apparently with Playwire, “it offers an average of $8 to $10 gross CPM for desktop viewers and $14 to $17 gross CPM for mobile”. For those of you, like me, who don’t know what CPM means, here’s a definition thanks to Investopia:

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This gives companies a strong reason to hop on this platform instead because at the end of the day, revenue matters! However, I don’t see Playwire outperforming YouTube any time soon because YouTube is still a major player in terms of audience reach. Maybe overtime, when Playwire grows its viewer base, things will start to shift.

Online to Offline

With the exponential rise of technology, the internet and two way communication via social channels, it is ingrained in our minds that going online is the best, most effective way to go for the future growth of companies. With practically everyone online nowadays, it is a strategy that cannot be underestimated so usually we hear companies go from offline to online to improve their business.

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However, Amazon has recently announced that it will be pushing its current online business to an offline setting in the form of a brick and mortar store in Manhattan, New York. This is really interesting because you don’t really see a successful online retailer choosing to revert to the original option of brick and mortar. In the case of Amazon, instead of using the store to sell products like any other retailer, they are apparently using it for more of a service station for New Yorkers, which will definitely humanize the business. Watch a video about the strategy here: http://fortune.com/2014/10/09/amazon-plans-to-open-its-first-brick-and-mortar-store/

Business Insider writes, however, about five reasons why this strategy is a good idea for Amazon. (Read the full article here: http://www.businessinsider.com/why-amazon-should-open-stores-2014-10). These include the ability for customers to be exposed to more products, consumers being use to trying products before buying, comfort in buying more expensive items in store, picking up is preferred over home delivery and finally, returns are an easier process in store.

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These are all very valid points made by Business Insider. As a consumer myself, I hardly buy products online because I’m still hesitant of the system and I’m a fan of having the product in my hands before I buy. I think having a physical retail store for Amazon is a smart strategy because the norm is still buying in an offline environment. By having these two points of interaction with their consumer, I can only see Amazon strengthening their business in the eyes of the consumer.

How honest is Yelp?

As many groups in class have restaurants as clients, I thought this would be an interesting article to bring up. Usually, restaurants try to get their name out there through encouraging positive reviews on sites such as Yelp and Urban Spoon. These are some of the most effective mediums to get consumer opinions across because they are viewed as trusted websites and not to mention the fact that consumer to consumer reviews are extremely effective. 

A San Fran based Italian joint, Botto Bistro, is taking a different approach and it’s working for them. After the restaurant stopped advertising Yelp, apparently the reviews turned negative and some positive ones even came down, which turns our Yelp is permitted to do. Botto Bistro, in turn, decided to act on this and started initiating a campaign to be the worst rated website on Yelp. 

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In conjunction with an offensive menu that charges for ridiculous items, they encourage consumers to give 1-star Yelp reviews in return for 25% off pizza. This may seem like a strange marketing tactic but apparently, it’s actually working for them! They are definitely standing out by trying to be the worst reviewed restaurant on Yelp. 

Check out some examples of the reviews they’ve received: 

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Check out the article for full details: http://www.adweek.com/adfreak/restaurant-wants-be-worst-rated-yelp-and-reviews-are-indeed-hilarious-160299

For me, this really shows that although these reviews are authentic and give honest reviews of consumer experiences, the over image can be skewed and tailored through Yelp. I now trust Yelp a little less knowing that the have the power to remove reviews and bias the ratings to their advantage. 

iPhone trouble

There has been a lot of talk and online buzz anticipating the release of the iPhone 6 from Apple. Now, with the power of user generated content, consumer are able to share their thoughts and feelings about new products. 

With Apple arguably being the leader of technology, there is definitely a certain standard that is expected by the public in terms of innovation, design and functionality. Therefore, it is extremely easy to critique their product and also have your opinion heard, especially if it is a one time buy, expensive purchase such as an iPhone. 

There have been tons of reviews and talk about the iPhone 6 since its release. However, the most prominent news story was the fact that the iPhone 6 has been bending when consumers place the product in their pockets. Read the full story here: http://www.ctvnews.ca/sci-tech/iphone-6-tight-pockets-bending-new-devices-frustrating-users-1.2021865. To go even further, a YouTuber with over a million subscribers that reviews the latest technology, has created a video where he tests the malleability of the iPhone 6. 

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Watch the video here: https://www.youtube.com/watch?v=znK652H6yQM. He actually ends up bending it a bit using just his fingers! Keep in mind this video has been viewed over 36 million times and it was only uploaded 3 days ago so the world definitely spreads fast. 

Not only has this issue received a bunch of attention from consumers, companies have hopped on this opportunity to promote their products. For example, has created an ad and tweeted about their product while poking fun at Apple’s issue (http://uproxx.com/technology/2014/09/apple-iphone-6-vs-samsung-galaxy-note/). 

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Companies can no longer hide from their issues. If there is one, it will be known. Quickly too! Thanks, social media. 

Insta-Videos

I remember it was about a year and a half ago when I heard that Instagram introduced a video feature, which only made me think they replicated Vine’s strategy. Clearly, I wasn’t convinced this addition would be a big hit. I was wrong! 

This week, Adweek wrote about the 10 Best Branded Instagram Videos of the Week (see full article here: http://www.adweek.com/news/technology/10-best-instagram-videos-week-160196). Of the top 10, the two standout brands included GoPro and Michael Kors. Here are other companies that also made the cut in fashion, celebrity, sports league and TV show categories: 

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We learned in class that companies have to be strategic about which channels to deliver their message from. This is the reason why companies have to know their consumer really since it then allows for more effective communicate and strategic reach. 

Companies like GoPro and Michael Kors share the same underlying reason as to why they are so successful on a medium like Instagram—they are both selling products that sell through visual appeal. Instagram is a perfect medium to attract their consumers since it is all about aesthetically pleasing the eye. 

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After watching the GoPro video, which features a manta ray being filmed by the GoPro, Instagram videos for brands can essentially be mini commercials. The GoPro video had 143,568 likes and a total of 5.02% audience engagement, which shows that the video had an impact on its audience. 

Now that’s what I call the power of social media. 

Earned Media x NYFW

Paid, owned and search media is essential to every company with a digital component in their brand. To illustrate this idea and its effectiveness, I will focus on the fashion industry since New York Fashion Week, one of the biggest fashion events of the year, just came to a close. Essentially, within this context, the paid portion in high end fashion are the models, advertisements via print or video, and also PR aspects. Owned would be the website or blog, actual stores, and runway shows. Finally, earned is where the fashion industry has seen a significant change. Social media, specifically bloggers, have revolutionized how people view events such as New York Fashion Week. Through the power of influential bloggers and social media channels, earned media is on the rise in fashion.

Here are some examples:

HootSuite offers a ‘Social Media Guide’ to New York Fashion Week 2014 on their blog that addresses critical hashtags, who to follow, and which channels to look at: http://blog.hootsuite.com/nyfw-spring-2014/

Statistics of social media results in fashion from last year: http://mashable.com/2013/02/15/fashion-social-media/

Instead of having buyers and fashion experts report on the shows, bloggers can now connect with the audience through their own channels. This is successful because of the trust and influence bloggers have on readers as Melissa Tsang reported from an assigned reading (http://blog.referralcandy.com/2014/07/22/successful-brands-know-blogger-outreach-6-case-studies/).

For example, peaceloveshea, a blogger I follow, gives me access to Fashion Week from her perspective.

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With this rising movement, all parties benefit. Brands gain more exposure through different outlets and from different perspectives. Bloggers get to experience the shows and also get to connect their brand with huge fashion houses. Finally, the audience gets a genuine insight into the world of fashion through someone they can relate to.